Bridget Brown
Richmond,VA
Summary
Motivated Customer Service Representative focused on delivering quality service. Remains level-headed in issue resolution. Documents problems thoroughly and strives to achieve complete customer satisfaction. People-oriented problem solver seeks opportunity to grow professionally with business organization as entry-level Customer Service Representative.
Overview
9
9
years of professional experience
Work History
Cook Supervisor
Westminster Canterbury-Richmond
12.2021 - Current
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
- Planned and directed high-volume food preparation in fast-paced environment.
- Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
Customer Service Representative
Maximus
01.2020 - 12.2021
- Followed up with customers to offer additional support and check resolution satisfaction
- Anticipated needs and resolved problems to keep customers happy
- Handled customer inquiries, billing questions, payments, and service requests
- Documented, researched, and resolved customer service issues
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Managed customer calls efficiently in a fast-paced call center environment
- Met inbound customer needs while maintaining strict performance targets
Cook
VCUHS
11.2015 - 01.2020
- Followed corporate recipes and standards to prepare consistent menu options
- Cooked regional meat, seafood and vegetarian recipes for seasonal menu options
- Memorized recipes and cooked meals to meet required nutrition and portion specifications
- Prioritized orders to maintain efficiency and synchronize timely delivery of guest orders
- Cleaned and maintained walk-in refrigerators, gas stoves, and commercial ovens
- Met fast-paced customer demands by cooking 2000 meals each day
- Covered kitchen needs by cross-training in different positions and filling in for absent team members
- Stored food in designated containers, rotated inventory to reduce spoilage, and noted purchasing needs for supervisor review
- Operated kitchen equipment safely and in accordance with OSHA regulations
- Prepared multiple orders simultaneously
- Regulated temperature of cooking and heating equipment, verifying proper cooking and storage temperatures
- Operated grills and stoves, observing all safety protocols and operation guidelines
- Prepared specialty foods for allergen-sensitive patrons
- Prepared ingredients and equipment for all kitchen stations to increase efficiency
- Accommodated special requests, substitutions or adjustments to meet dietary restrictions
- Washed and cut produce and garnishes
- Mixed dough to make pastries, breads, and desserts according to company recipes
- Managed kitchen supply inventory and requisitioned needed supplies
- Prepared entrees, appetizers and desserts
- Plated and examined completed orders to verify quality and portion size
- Measured and mixed ingredients to follow recipes, cooking items according to instructions
- Cleaned and sanitized kitchen surfaces and equipment to prevent cross-contamination in alignment with safe food handling guidelines
Education
Bryant and Stratton College
Getzville, NYDiploma -
Penn Foster High
Scranton, PA06.2018
Skills
- Call management
- Hospitality and accommodation
- Problem resolution
- Strong communication
- Positive and professional
- Documentation
Timeline
Cook Supervisor
Westminster Canterbury-Richmond
12.2021 - Current
Customer Service Representative
Maximus
01.2020 - 12.2021
Cook
VCUHS
11.2015 - 01.2020
Diploma -
Penn Foster High
Bryant and Stratton College
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