Experienced leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
7
7
years of professional experience
Work History
Bar Manager / Bartender
The Longboard
01.2023 - Current
Created a welcoming atmosphere, fostering a loyal customer base with locals
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Mentored and trained staff members to ensure exceptional customer service standards.
Crafted special drink and cocktail menu items.
Handled conflict resolution among staff members and customers promptly and professionally, maintaining a positive work environment.
Streamlined inventory management every month for optimal stock levels and reduced waste.
Upscale dining experience catering to over 200 guests a night
Bartender/Server and Beverage Cart Attendant
Whiskey Creek Golf Club
06.2019 - 11.2022
Trained new employees, ensuring how to give excellent service.
Maintain inventory records of liquor, beer, and wine.
Served high customer volumes of 100+ during special events, nights, and weekends.
Oversaw and assisted in event operations for large outings such as The Barstool Classic.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Intern
Urbana High School
01.2018 - 01.2019
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Ensured timely completion of projects by coordinating resources across multiple teams effectively.