Bridget Donovan
Petsense
Union,MO
12
years of professional experience
I have been in retail management most of my adult life. My current position is the Store Manager of Petsense in Union Mo. I opened this store in November of 2024. They are closing the store at the end of September. I have been a store manager at both big box stores as well as smallest retail establishments.
Work History
Store Manager
2 Years 1 Month- Supervised store operations on a daily basis, focusing on improving customer satisfaction and refining inventory management strategies.
- Guided team development through mentoring, cultivating a supportive atmosphere that improved overall team performance.
- Formulated innovative promotional strategies that attracted new customers and increased sales through strategic marketing initiatives.
- Conducted comprehensive sales analysis to uncover trends, adjust inventory accordingly, and maximize product exposure.
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Conducted performance evaluations, providing constructive feedback to support employee development goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Associate
7 Years 11 Months- Work Nabisco deliveries and back stock at grocery stores when needed.
- Work with management at the stores to arrange for placement of product, discuss upcoming promotions to ensure proper amount of product is ordered.
- Place order for next delivery.
- Train, coach and support both new hires and current employees in the field to keep everyone up to date on new policies and procedures.
- Support both the territory Sales Rep and management in field operations.
Customer Service Manager
4 Years 3 Months- Greeting customers promptly with a positive attitude.
- Responsible for the Pet Care department as well as all of the animals in our care.
- Customer service and product knowledge in all areas of the store.
- Addressed customer issues to ensure a quick and successful resolution.
- Build customer confidence by actively listening to their concerns and giving appropriate feedback.
- Opening and closing the store which includes cash handling, opening and closing procedures and creating staff assignments.
Skills
Inventory Control
Effective Communication
Problem-solving skills
Adaptable and Flexible
Display Setup
Policy and Procedure Adherence
Merchandise Recommendations
Conflict Resolution
Active Listening
Fraud Detection
Positive Customer Engagement
Goal-Oriented
Reliable and punctual
Building Customer Loyalty
Register Opening and Closing
Timeline
Store Manager
Petsense
08.2024 - 09.2026Read More
Sales Associate
Mondelez International
10.2018 - 09.2026Read More
Customer Service Manager
PetSmart
01.2015 - 04.2019Read More