Bridget Edgington
ClaimDOC
Grimes,IA
1
Certification
5
years of professional experience
Motivated professional with a Human Services degree and a Minor in Criminal Justice, graduated Magna Cum Laude. Proven skills in organization, active listening, and critical thinking enhance teamwork and problem-solving. Seeking to leverage expertise in the Workforce Advisor role with Iowa Workforce Development.
Work History
Member Advocate
10 Months- Advocated for member concerns, ensuring timely resolution and satisfaction.
- Educated members on benefits and services, enhancing understanding and utilization.
- Facilitated communication between members and internal teams to streamline processes.
- Educated their medical providers on the members plan, and to make sure claims would be submitted to their insurance.
- Managed multiple programs.
- Worked with Service Coordinators and the client to make sure the member was getting the best service possible on complex cases.
- Managed members and their concerns during inbound calls and outbound calls.
- Written skills on emails to other staff, providers and members.
Law Enforcement Dispatcher
8 Months- Monitored radio communications and dispatched units efficiently based on priority and location.
- Managed incoming calls, assessing urgency and providing critical information to responders.
- Coordinated emergency response efforts with law enforcement, fire, and medical services to ensure public safety.
- Documented incident reports accurately, ensuring compliance with departmental protocols and legal standards.
- Implemented process improvements that streamlined communication between dispatchers and field units.
- Supported officer safety through diligent monitoring of field units, providing prompt updates on changing situations as necessary.
- Inputted warrants into the system, cancelled warrants after being served.
Unemployment Benefits Associate
1 Year 6 Months- Managed High Call Volume
- Evaluated and processed claims, improving response times and maintaining high accuracy levels.
- Written and communication skills
- New employees have the opportunity to observe the systems used on a daily basis.
- The opportunity to cover the reception desk on certain occasions.
- Working remotely after a certain amount of time of being with the company.
- Keeping organized with multiple systems
- Learning from others around me, as well as management.
Special Education Associate-Waukee South Middle School
9 Months- Supported classroom instruction through individualized assistance for students with diverse learning needs.
- Collaborated with teachers to develop and implement tailored educational plans for each student.
- Monitored student progress, providing feedback to educators and parents on developmental milestones.
- Assisted in managing behavioral interventions, promoting positive social interactions among students.
- Facilitated communication between teachers, specialists, and families to ensure consistent support strategies.
- Facilitated peer relationships among students with disabilities by promoting inclusion within mainstream classrooms and extracurricular activities.
- Promoted a growth mindset among students, encouraging perseverance and resilience in overcoming obstacles to academic success.
- Served as an advocate for students with disabilities within school-wide initiatives, ensuring their needs were considered during policy development or program implementation processes.
- Modified general education curriculum for special-needs students using various instructional techniques, ensuring accessibility and inclusivity.
- Improved communication skills among non-verbal students through the implementation of augmentative and alternative communication strategies.
Brain Injury Specialist-West Des Moines
1 Year 1 Month- Developed individualized rehabilitation plans to enhance patient recovery and engagement.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Conducted assessments and evaluations to monitor patient progress and program effectiveness.
- Implemented evidence-based practices to improve therapeutic outcomes in neurorehabilitation.
- Medication Management
- Analyzed patient feedback to refine services and enhance overall satisfaction with programs.
- Streamlined documentation processes using electronic health record systems for improved accuracy.
- Followed all company policies and procedures to deliver quality work.
Education
Bachelors of Science - Major in Human Service, Minor in Criminal Justice
- Dean’s List Spring 2018
- Deans List Spring, Summer, Fall, Winter 2017
- Dean’s List Spring 2016
- Dean’s List Winter 2015
- GPA: 3.75 GPA
Bachelor of Science
High School Diploma
Skills
HIPAA compliance
Electronic health records
Insurance verification
Medical terminology
Empathy in communication
Patient education
Verbal and written communication
Quality assurance
Information collection
Time management
Availability for outreach
Conflict resolution
Policy understanding
Teamwork
Process improvement
Data management
Performance assessment
Interpersonal communication
Phone and email etiquette
Work quality evaluation
Problem-solving skills
Multitasking Abilities
Accomplishments
- Documented and resolved provider not submitting claims to the insurance which led to calling the providers office and educating them on the members plan and they agreed to submit claims.
- Achieved officer safety by completing active listening skills during a complex situation with accuracy and efficiency.
Certification
Medication Manager through DMACC.
Timeline
Member Advocate
ClaimDOC
10.2025 - CurrentRead More
Law Enforcement Dispatcher
Department of Public Safety
12.2024 - 08.2025Read More
Unemployment Benefits Associate
Iowa Workforce Development
06.2023 - 12.2024Read More
Special Education Associate-Waukee South Middle School
Waukee School District
08.2022 - 05.2023Read More
Brain Injury Specialist-West Des Moines
Community Neurorehab
04.2021 - 05.2022Read More
Indianola High School
High School Diploma
Read More
Upper Iowa University
Bachelors of Science from Major in Human Service, Minor in Criminal Justice
Read More
Des Moines Area Community College
Bachelor of Science
Read More