Bridget Fry
Paducah,KY
Summary
Knowledgeable and dedicated customer service professional seasoned with 20+ years of experience in several industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Former small business owner willing to pick-up any additional tasks as needed to complete the job as efficiently as possible.
Overview
19
19
years of professional experience
Work History
Sales Associate
Home Floor & Kitchens
Paducah, KY
12.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers. Assisted with other associates' clients in the event they were out of the office.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services based on budget, size, etc.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed installations with install teams customized to meet client's needs. Including troubleshooting unforeseen challenges and communicating with the client in a timely, effective manner.
- Measured properties and specified all sundries / materials in scope to provide the best finished product.
- Vetted installation teams, briefed and debriefed for each project to compile a "processes and procedures" manual for new comers and veterans alike.
- Kept showroom organized and clean while updating any pricing and/or sale promotions.
Customer Service Specialist
Paris Stone Works
Paris, TN
03.2020 - 12.2023
- Greeted customers and offered assistance with selecting materials tailored to their budget and design needs.
- Effectively performed in a self-directed work environment, managing day-to-day operations and decisions without supervision.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Prepared and delivered customer project estimates, negotiated terms & pricing, prepared & executed contracts.
- Sourced and vetted new vendors; compared and negotiated pricing; ordered project materials; checked all invoices and deliveries for errors.
- Recorded & reconciled account balances in a general ledger; created a bi-weekly payable / liabilities report
- Coordinated special projects with subcontractors, stakeholders, production & suppliers.
- Provided assistance managing fabrication of project by Liaising between in-house personnel, client and owner to guarantee client satisfaction and eliminate errors or production delays.
- Improved project filing system by organizing receipts, purchases, documentation of finished goods, and sent final receipt to client with any warranty registration, care, etc at close of project.
- Maintained appropriate filing of personal and professional documentation for the owner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Sourced and ordered office and fabrication shop equipment and supplies.
- Updated social media and created advertisements to boost walk-in business.
Project Manager
Custom Sign Factory
Duluth, GA
01.2017 - 07.2019
- Read plans and blueprints and communicated to workers.
- Put together estimates, specifications and other project documents.
- Verified completed projects met approved time, quality and cost estimates.
- Communicated daily with vendors to keep project fully operational.
- Held construction progress and regular status meetings with project team.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Kept project on schedule and within budget while serving as project leader.
- Developed and executed pre-construction milestones on project schedule.
- Obtained building and specialty permits from local jurisdictional agencies.
- Increased customer satisfaction ratings by resolving all issues professionally.
- Thoroughly reviewed material proposals and negotiated contracts.
- Identified special circumstances and constraints in order to develop effective alternatives or solutions.
- Resolved installation inefficiencies to reduce project lags and promote on-time deliverables.
Owner / Operator
Audiophile Ink LLC
Louisville, KY
08.2005 - 01.2017
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Founded and managed screen-printing business, growing revenue to $750k in first year.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Designed website layouts, templates and unique branded looks.
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
Education
Fine Arts
Paducah Community College
PaducahSkills
- Special Requests
- Upbeat and Positive Personality
- Effective Written and Verbal Communication
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Customer Order Management
- Customer Service and Assistance
- Proactive Self-Starter
- Excellent Attention to Detail
- Document and Records Management
Timeline
Sales Associate
Home Floor & Kitchens
12.2023 - Current
Customer Service Specialist
Paris Stone Works
03.2020 - 12.2023
Project Manager
Custom Sign Factory
01.2017 - 07.2019
Owner / Operator
Audiophile Ink LLC
08.2005 - 01.2017
Fine Arts
Paducah Community College