Summary
Overview
Work History
Education
Skills
Zip
State
City
Timeline
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Bridget Grant

Jacksonville,AR

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Everise
03.2024 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Adhered to all company policies and procedures when dealing with customers.
  • Answered incoming calls from customers and provided assistance with billing questions and other customer service-related issues.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Researched required information using available resources.
  • Utilized computer technology to handle high volume of calls in a timely manner.
  • Entered patient data into electronic health records accurately and efficiently.

Caregiver

Home Instead
Jacksonville, AR
05.2022 - 11.2023
  • Supported bathing, dressing and personal care needs
  • Maintained clean and well-organized environment for client happiness and safety
  • Improved patient outlook and daily living through compassionate care
  • Drove clients to shop for groceries, attend doctor appointments and run errands
  • Encouraged residents to participate in activities of daily living to enhance personal dignity
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
  • Laundered clothing and bedding to prevent infection.

Phlebotomist

St. Vincent's Hospital
Little Rock, AR
09.2021 - 04.2022
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment
  • Identified patients using proper procedures prior to specimen collection
  • Prepared and packaged specimens for courier transport
  • Maintained fully-stocked phlebotomy cart, carrier and station
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines
  • Upheld donor confidentiality throughout intake and collection process
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Managed administrative tasks, such as filing paperwork and answering phones.

Education

GED -

Chicot County Adult Education
Eudora, AR
05.2001

SOME COLLEGE (NO DEGREE): MEDICAL ASSISTING, PHLEBOTOMY -

Little Rock
AR

Skills

  • HIPAA
  • Data Entry
  • Customer Service
  • Electronic Medical Records
  • Computer Proficiency
  • Conflict Resolution
  • Account updating
  • Call Center Operations
  • Performance Metrics
  • Call Control
  • Call Center Customer Service
  • Call documentation skills
  • Microsoft Word
  • Microsoft Excel
  • Time Management
  • Organizational Skills
  • Multitasking
  • Active Listening and Learning

Zip

72076

State

AR

City

Jacksonville

Timeline

Customer Service Representative

Everise
03.2024 - Current

Caregiver

Home Instead
05.2022 - 11.2023

Phlebotomist

St. Vincent's Hospital
09.2021 - 04.2022

GED -

Chicot County Adult Education

SOME COLLEGE (NO DEGREE): MEDICAL ASSISTING, PHLEBOTOMY -

Little Rock

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Bridget Grant