Bridget Kilgore
Summary
Patient care coordinator with expertise in patient scheduling and record management. Demonstrated ability to deliver exceptional customer service and enhance patient experiences through effective coordination. Strong collaborator with a focus on team efficiency and patient satisfaction.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
Fire Audiology And Hearing Center
Grand Forks, North Dakota
04.2022 - 04.2026
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Maintained patient records in compliance with healthcare regulations and confidentiality standards.
- Resolved patient inquiries and concerns to ensure a positive experience at the center.
- Organized follow-up appointments to facilitate ongoing patient care and treatment plans.
- Utilized electronic health record systems to maintain accurate records of all patient care activities.
- Promoted an inviting environment for patients, family members, and staff through excellent customer service.
- Completed necessary documentation accurately and submitted within required timeframes.
- Liaised with patients, doctors, and staff to assess medical charts and ensure effective communication.
Covid Contact Tracer
University of North Dakota/Student Health
Grand Forks, North Dakota
09.2020 - 02.2022
- Conducted thorough interviews to collect accurate contact information, facilitating timely case management.
- Identified close contacts of infected individuals and guided quarantine procedures.
- Collaborated with healthcare professionals to disseminate accurate COVID-19 information.
- Maintained detailed case records utilizing standardized data management systems.
- Educated individuals on health safety measures and quarantine protocols, enhancing public awareness and compliance.
- Coordinated follow-up communications, reinforcing adherence to health guidelines and supporting community safety.
- Documented potential exposure incidents within the community efficiently.
- Completed immediate data entry for case interviews and close contacts.
Medical Office Assistant
My Ally Health
Grand Forks , ND
10.2018 - 01.2020
- Streamlined patient scheduling and appointment confirmations to enhance office efficiency.
- Facilitated patient intake and managed medical records to support healthcare providers.
- Addressed patient inquiries in-person and via phone, ensuring a professional and courteous experience.
- Supported various administrative tasks, including data entry and document preparation.
- Executed clerical duties including filing, data entry, and document photocopying to maintain organized office operations.
- Managed medical records utilizing an electronic health record system.
Patient Access Specialist II
Altru Health System
Grand Forks , ND
09.2006 - 03.2018
- Verified insurance information and eligibility for services, facilitating access to necessary care.
- Collected copays and processed credit card transactions, ensuring accurate verification of insurance coverage.
- Facilitated patient check-in processes at Altru Health System facilities, enhancing efficiency.
- Assisted patients with appointment scheduling and record management.
- Greeted patients and visitors, addressing inquiries and providing directions to enhance patient experience.
- Maintained confidentiality of patient information in compliance with regulations.
- Applied HIPAA privacy and security regulations while managing patient data.
- Participated in training sessions on new technologies affecting registration processes.
Education
Bachelor of Arts -
University of North Dakota
Grand Forks 05-1988
Skills
- Patient scheduling
- Patient record maintenance
- Patient satisfaction
- Attention to detail
- Team collaboration
- Cross-functional teamwork
- Customer service
Affiliations
- I enjoy art and playing pool.
Timeline
Patient Care Coordinator
Fire Audiology And Hearing Center
04.2022 - 04.2026
Covid Contact Tracer
University of North Dakota/Student Health
09.2020 - 02.2022
Medical Office Assistant
My Ally Health
10.2018 - 01.2020
Patient Access Specialist II
Altru Health System
09.2006 - 03.2018
Bachelor of Arts -
University of North Dakota