BRIDGET MESSICK
Harvard,IL
Summary
Organized Patient Service Representative with many years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
13
13
years of professional experience
Work History
Patient Services Coordinator II
Illinois Bone and Joint Institute
01.2024 - Current
- Scheduling patients for Physical and Occupational Therapy
- Coordinated patient scheduling, reducing wait times and enhancing service delivery.
- Promoted to float covering front desk at six locations
- Culture Champion responsible for coordinating and facilitating spirit events with 9 clinics
Medical Receptionist
Advanced Neurology and Sleep
02.2023 - 01.2024
- Responsible for quickly and accurately check in and check out of all clinical patients.
- Scheduled all new patient referrals promptly.
- Responsible for scheduling, setup, downloading of all Home Apnea Test.
- Facilitated onboarding of new employees to ensure compliance with practice standards.
Medical Receptionist/Scheduler
Teton Cancer Institute
09.2021 - 01.2023
- Scheduled labs, imaging, and follow-ups for 7 providers.
- Collected all copays and balances prior to appointments.
- Confirmed patient insurance coverage through both automated and manual processes. through automated and manual sources.
Patient Access Specialist
Saint Alphonsus Regional Medical Center
09.2020 - 09.2021
- Oversaw outpatient registration and guided patients to the appropriate department.
- Cross-trained in ER, day surgery, and presurgical covid screening registration to enhance operational flexibility.
- Created accounts with correct patient and provider details, ensured insurance updates and verifications, and gathered coinsurance and copays.
Self Reliance Specialist
Department of Health and Welfare
02.2014 - 08.2019
- Assist clients from all backgrounds in applying for Food Stamps, Cash Assistance, Health Coverage, and Child Care Assistance.
- Explained the rules and regulations of each program to clients.
- Collected comprehensive personal information from clients about their living situations, income sources, liquid resources, and expenses.
Education
Nursing
Idaho State University
Pocatello, IDSkills
- Patient Advocacy
- Customer engagement
- Precise Documentation
- Detail Orientation
- Time Management
- Prioritization
- Multitasking
- Organized
- Adaptability
- Effective communication
- Active listening
- Self-directed
Timeline
Patient Services Coordinator II
Illinois Bone and Joint Institute
01.2024 - Current
Medical Receptionist
Advanced Neurology and Sleep
02.2023 - 01.2024
Medical Receptionist/Scheduler
Teton Cancer Institute
09.2021 - 01.2023
Patient Access Specialist
Saint Alphonsus Regional Medical Center
09.2020 - 09.2021
Self Reliance Specialist
Department of Health and Welfare
02.2014 - 08.2019
Nursing
Idaho State University