Bridget Moore
Camilla,Georgia
Summary
Dynamic Service Manager with proven success in enhancing customer service and driving process improvements. Known for team leadership and strategic analysis, contributing to significant service delivery enhancements.
Overview
8
8
years of professional experience
Work History
Service Manager
1915 SOUTH
Thomasville, GA
05.2022 - Current
- Led team in delivering exceptional customer service and resolving inquiries efficiently.
- Streamlined operations by implementing process improvements that enhanced service delivery.
- Trained and mentored staff on best practices for customer engagement and issue resolution.
- Analyzed service metrics to identify trends and drive strategic improvements in performance.
UNDERWRITER INSURANCE AGENT
Senior Life Insurance Company
Thomasville, GA
03.2019 - 01.2022
- Evaluated insurance applications to assess risk and determine coverage eligibility.
- Analyzed financial documents to ensure accuracy and compliance with underwriting guidelines.
- Collaborated with agents to clarify information and resolve underwriting discrepancies.
- Developed and implemented improved processes for risk assessment and decision-making.
VERIZON WIRELESS
Verizon Wireless
Thomasville, GA
03.2019 - 02.2021
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Leasing Agent Assistant
Okinus
Pelham, GA
01.2018 - 02.2021
- Assisted in coordinating property viewings and tenant inquiries to enhance customer experience.
- Managed lease documentation processes, ensuring accuracy and compliance with regulations.
- Supported marketing efforts through online listings, showcasing properties effectively to attract potential tenants.
- Collaborated with team members to streamline application processes, improving turnaround times for leasing approvals.
SERVICE
Rainey Used Cars
Albany Ga.
09.2018 - 07.2019
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Education
Certificate of Education
Albany Technical College
Albany, GA01-2028
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Mastered Psychology
- Mastered basic math skills
- mastered basic english skills
- mastered introduction to computer skilss
Timeline
Service Manager
1915 SOUTH
05.2022 - Current
UNDERWRITER INSURANCE AGENT
Senior Life Insurance Company
03.2019 - 01.2022
VERIZON WIRELESS
Verizon Wireless
03.2019 - 02.2021
SERVICE
Rainey Used Cars
09.2018 - 07.2019
Leasing Agent Assistant
Okinus
01.2018 - 02.2021
Certificate of Education
Albany Technical College