Bridget Overby
Syracuse,NY
Overview
7
7
years of professional experience
Work History
Administrative Media Assistant
Saint Marianne Cope Museum
03.2025 - Current
- Redesigned and reorganized museum website to enhance user experience, visual design and functionality while implementing SEO best practices to ensure widest possible outreach.
- Oversee giftshop operations including sales (Square) inventory, and smooth operations with all customers.
- Assist with event planning and execution, preparing materials, coordinating logistics, and providing guest support.
- Contribute to marketing campaigns and sponsor initiatives by creating media materials, handling communications, and program development.
- Managed administrative communications and guest relations.
Event Attendant / Server
Sky Armory
02.2025 - Current
- Provided exceptional customer service, enhancing attendee experience at various events including weddings, showers, birthday parties, conferences, restaurant service and more.
- Collaborated with team members to maintain cleanliness and organization in all event and back of house spaces.
- Handled attendee inquiries promptly, resolving issues to promote satisfaction and engagement.
- Trained new staff on operational procedures and customer service standards to uphold quality standards.
Communications Designer
National Veterans Resource Center
07.2023 - 01.2024
- Execute assignments from Senior Communications Director, producing high-quality designs that align with brand identity, with a focus on detail and precision in visual communication.
Administrative Assistant
National Veterans Resource Center
08.2022 - 06.2023
- Manage a variety of organizational tasks to ensure efficiency in the research and outreach efforts of the IVMF center at the NVRC.
- Answer phone calls, schedules meetings and supports visitors.
- Basic administrative duties such as filing, copying, binding, scanning etc.
Server
Mexican Sugar
05.2022 - 06.2023
- Warmly greet guests, anticipate needs, and remain available throughout the dining experience.
- Showcase daily dinner features, detailing key Latin & South American cuisine elements and recommended tequila & agave spirit pairings.
- Pay close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts.
- Expert execution of POS operations and transactions.
Host
Mexican Sugar
05.2020 - 06.2023
- Greet guests, answer phones, seat customers at tables, and present menus in a professional and courteous manner.
- Always maintain a professional appearance and address customer inquiries with good listening skills and problem-solving abilities.
- Manage a three-tiered seating reservation system with approximately 100-150 tables per seating.
Lead Receptionist / Front Desk Manager
Venezia Nail Spa
05.2018 - 06.2023
- Manage employee scheduling, payroll, and new hire training for a 12–15-person receptionist team
- Maintain excellent standards of customer service and developed personal relationships with clients, resolving complaints if needed.
- Balance cash drawer & handled 200-400 transactions daily
- Oversee execution of receptionist duties including answering phones in a confident manner, keeping organized appointment books for clients and technicians, and processing accurate service accurate transactions.
Education
B.S. - Graphic Design
Syracuse University
Syracuse, New York05-2027
Skills
- Customer Service Expert
- Microsoft Office Suite Expert
- Adobe Creative Suite Expert
- POS Operations & Cash Handling Expert
- Problem Solving & Critical Thinking
Timeline
Administrative Media Assistant
Saint Marianne Cope Museum
03.2025 - Current
Event Attendant / Server
Sky Armory
02.2025 - Current
Communications Designer
National Veterans Resource Center
07.2023 - 01.2024
Administrative Assistant
National Veterans Resource Center
08.2022 - 06.2023
Server
Mexican Sugar
05.2022 - 06.2023
Host
Mexican Sugar
05.2020 - 06.2023
Lead Receptionist / Front Desk Manager
Venezia Nail Spa
05.2018 - 06.2023
B.S. - Graphic Design
Syracuse University
LINKS
Creative Portfolio, LinkedIn
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