EMMA ROBERTS
Niagara Falls,NY
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages production expertise to manage job functions. Excellent communicator with focus on results.
Overview
4
4
years of professional experience
Work History
Administrative Media Assistant
E-State
Buffalo, NY
06.2023 - 08.2023
- Managed and created content for company social media outlets.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
Production Assistant
Youngest Child, Inc
02.2023 - 02.2023
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Assisted with tasks for pre production and collaborated with supervisors.
Production Assistant
On Location, LLC
01.2023 - 02.2023
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Completed wide range of tasks in diverse filming areas to support operations.
Visitor Center Representative
Destination Niagara USA
05.2022 - 12.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided recommendations to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Producer
ICTV
09.2019 - 12.2021
- Progressed from Production Assistant to Producer during time at ICTV.
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Presented production ideas and determined creative scenarios for production and delivery.
- Developed schedules for production, editing and duplication for timely delivery.
- Maintained project costs through careful budgeting and monitoring of expenditures.
Front Desk Agent
Holiday Inn Express
04.2019 - 12.2021
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Bachelor of Science - Television-Radio, Business Administration
Ithaca College
Ithaca, London, NY12.2022
Skills
- Scheduling
- Verbal and Written Communication
- Adobe Systems Adobe Creative Cloud
- Shoot Preparation
- Safety Management
- Online Content Development
- Escorting Personnel
- Microsoft Word, Excel, Outlook, Google Suite
Timeline
Administrative Media Assistant
E-State
06.2023 - 08.2023
Production Assistant
Youngest Child, Inc
02.2023 - 02.2023
Production Assistant
On Location, LLC
01.2023 - 02.2023
Visitor Center Representative
Destination Niagara USA
05.2022 - 12.2022
Producer
ICTV
09.2019 - 12.2021
Front Desk Agent
Holiday Inn Express
04.2019 - 12.2021
Bachelor of Science - Television-Radio, Business Administration
Ithaca College
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