Bridget Patterson
Midland,TX
Summary
Accomplished Online Personal Shopper Manager at Walmart, adept in e-commerce and customer service, enhanced client satisfaction through personalized shopping experiences and efficient delivery management. Demonstrated expertise in sales and empathy, achieving high satisfaction ratings and consistently meeting quality goals. Skilled in product selection and customer engagement, fostering loyal relationships and driving results.
Overview
6
6
years of professional experience
Work History
Night Auditor
Sleep Inn Hotel
08.2018 - 08.2019
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Online Personal Shopper Manager
Walmart
12.2019 - 10.2020
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Maintained entire family's schedule and organized events.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
Online Personal Shopper
Walmart
12.2019 - 09.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Education
High School Diploma -
North Grand Prairie
05.2015
Skills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- Delivery Management
- E-commerce understanding
- Customer Service
Timeline
Online Personal Shopper Manager
Walmart
12.2019 - 10.2020
Online Personal Shopper
Walmart
12.2019 - 09.2024
Night Auditor
Sleep Inn Hotel
08.2018 - 08.2019
High School Diploma -
North Grand Prairie
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