Bridget Reynoso
The Bronx,NY
Summary
Dynamic and adaptive professional with a proven track record at Mocha Cafe, excelling in customer satisfaction and team leadership. Skilled in multitasking and problem-solving, effectively managed staff and resolved customer issues, enhancing repeat business. Expert in POS systems and cash handling, demonstrating high accuracy and fraud prevention.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Barista
Mocha Cafe
The Bronx, NY
02.2022 - Current
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Server
Tortaria
New York, NY
05.2019 - 11.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier Team Lead
77 Burger
New York, NY
08.2018 - 02.2019
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
School For Tourism And Hospitality
The Bronx, NY06-2021
Skills
- Solid problem solver
- Multitasking and organization
- Goal setting
- Active listening
- Cash handling accuracy
- Critical thinking
- Multitasking ability
Timeline
Barista
Mocha Cafe
02.2022 - Current
Server
Tortaria
05.2019 - 11.2021
Cashier Team Lead
77 Burger
08.2018 - 02.2019
High School Diploma -
School For Tourism And Hospitality