Bridget Roberts
Grants Pass,OR
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Nature's Gold LLC
03.2019 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Completed data entry tasks with accuracy and efficiency.
Bartender
Old Barn Tavern
06.2006 - 03.2020
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights, and weekends.
Collections Representative
PRI Collection Agency
05.2014 - 03.2019
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used skip tracing resources to locate debtors and updated information in company system.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
High School Diploma -
Crater High School
Central Point, ORSkills
- Contract Management
- Business Administration
- Performance Management
- Policy Implementation
- Money Handling
- Regulatory Compliance
- Customer Service
- Loss Prevention
- Product Recommendations
- Policy and Procedure Adherence
- Independent Judgement
Certification
Marijuana Handlers Permit, Fluent in Metrc
Timeline
Manager
Nature's Gold LLC
03.2019 - Current
Collections Representative
PRI Collection Agency
05.2014 - 03.2019
Bartender
Old Barn Tavern
06.2006 - 03.2020
High School Diploma -
Crater High School
Marijuana Handlers Permit, Fluent in Metrc
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