Bridget Shannon Mackey
Charlotte,USA
Summary
Dynamic health care leader known for driving performance improvements and enhancing patient care processes. Successfully mentored teams, improving integration and accountability, while consistently exceeding sales quotas to boost revenue. Expertise in clinical operations and fostering collaborative environments that prioritize patient safety.
Overview
26
26
years of professional experience
1
1
Certification
Work History
RMA III BSHA-TEAMLEAD
Atrium Healthcare/Advocate Health
Pineville, NC
08.2024 - Current
- Mentored and trained new medical assistants, improving onboarding experience and team integration.
- Facilitated daily team huddles to improve communication and streamline patient care processes.
- Patient Safety Champion and ID Compliance Clinical Assistant
- Communicate effectively with patients regarding lab results, surgical prep instructions, FMLA paperwork and follow-up appointments
- Assist providers with exams for both colorectal and general surgery
- Managed incoming messages, triaged requests, and relayed provider instructions to ensure timely patient follow-up.
- Monitor inventory, order clinical and office supplies along with restocking clinical supplies and instruments
RMA III BSHA- Tele Presenter (Seasonal)
Atrium Healthcare, Previously Carolinas Healthcare System
Charlotte, NC
09.2022 - 08.2024
- Demonstrated self-motivation by meeting deadlines and effectively managing responsibilities.
- Adapted quickly to fast-paced environments by prioritizing tasks and maintaining focus.
- Collaborated with team members and completed independent tasks to support project goals.
- Quickly learned new processes and adapted to changing environments in the workplace.
- Utilized strong communication skills to convey information clearly to team members.
- Supported team goals by providing assistance and guidance to colleagues in various projects.
- Maintained a respectful and friendly demeanor while assisting colleagues in various tasks.
- Contributed to daily operations by collaborating with team members and enhancing workflow.
- Pursued learning opportunities to enhance skills and contribute to team development.
Pharmaceutical Sales Representative
Watertree Health
Florida Keys, FL
02.2020 - 04.2022
- Achieved and exceeded sales quota consistently every month as well as every quarter
- Generated and closed over 200 sales leads, adding to the organization's revenue
- Established and nurtured relationships with pharmacies, enhancing strategic goals and expanding sales opportunities
- Provided pharmacies with prescription discount card products, addressing concerns through in-depth product knowledge
- Delivered exceptional customer service, contributing to increased customer satisfaction and revenue growth.
- Managed territory by scheduling appointments and following up with clients.
- Generated leads, scheduled meetings, communicated with clients, and finalized client acquisitions through in-store visits.
- Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales.
- Collaborated with marketing teams to align promotional strategies for products.
Team Leader-Case Investigation/COVID-19 Screener
SC DHEC-Public Health
Charleston, SC
08.2020 - 04.2022
- Established performance expectations for team, monitored progress toward goals, and provided constructive feedback to enhance accountability.
- Delegated responsibilities based on team members' strengths and areas of expertise, fostering ownership and engagement.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Cultivated an inclusive and diverse team culture, promoting respect and understanding to enhance collaboration and morale.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Registered Medical Assistant, BS, NCMA
Atrium Health
Charlotte, NC
10.2000 - 02.2020
- Conducted vitals checks, assisted with EKGs, managed prescription calls, and administered injections to support patient care
- Delivered clinical assistance across specialties including dermatology, endocrinology, OB/GYN, family practice, internal medicine, cardiology, urgent care, and ER to ensure comprehensive patient support
- Delivered excellent patient care while scheduling patients for appointments, facilitating insurance verification, and performing back-office duties.
- Coordinated appointment scheduling, medication administration, and clerical tasks such as faxing, filing, customer service, and phone triage to enhance operational efficiency
- Followed standard organizational tasks and precautions while utilizing electronic documentation (Canopy) for patient care
- Prioritized and multi-tasked duties to complete assigned projects on schedule
- Provided technical expertise to enhance team performance.
- Managed office supply inventory and procurement.
- Assisted the Medical Director of the practice.
Education
Bachelor's Science - Healthcare Administration
Kaplan UniversityDavenport Campus
Virtual06-2013
Skills
Patient safety reporting
- Clinical operations optimization
- Performance improvement support
- Safety event review support
- Telehealth and remote patient support
- EMR proficiency (Epic, Cerner)
- Data tracking
- Infection control practices
- OSHA regulations compliance
- Team leadership and coaching
- Staff training
- Evaluations and reporting
- Communication and collaboration skills
Certification
- Registered Medical Assistant (AMT), 08/2010-Present
- Certified Medical Assistant (CMA) (NCCT), 06/1999-2010
- Basic Life Support (BLS), 06/2018, 08/2025, Present
- CPI Certified (Nonviolence Crisis Intervention), 09/2025
- Diversity & Inclusion Certificate, 2013-Present
- Adult/Youth First Aide Mental Health Certificate
- Respirator Fit Testing Certificate
- NC Rule.0206 SPICE Certified
- Patient Safety Champion-Ambulatory/Outpatient(Atrium Health)
- Telemedicine Certificate
Volunteer Experience
- National Society of Collegiate Scholars, 06/2015-Present
- Independent Business Consultant, Mary Kay, https://www.marykay.com/bridgetmackey
- Chairman of Board of Zoning Appeals, Town Of Clover, SC, 2018-2020
- Liaison, Dream Center of Rock Hill, SC, 2017-2019
- Volunteer, Cam Newton 7vs7 Football tournament, 2013-2018
- Volunteer, Heart of Champion, 2014-2018
- Chairman on Board, Clover Housing Authority, 2017-2018
- Community Benefits Award, Atrium Health, 2013
Timeline
RMA III BSHA-TEAMLEAD
Atrium Healthcare/Advocate Health
08.2024 - Current
RMA III BSHA- Tele Presenter (Seasonal)
Atrium Healthcare, Previously Carolinas Healthcare System
09.2022 - 08.2024
Team Leader-Case Investigation/COVID-19 Screener
SC DHEC-Public Health
08.2020 - 04.2022
Pharmaceutical Sales Representative
Watertree Health
02.2020 - 04.2022
Registered Medical Assistant, BS, NCMA
Atrium Health
10.2000 - 02.2020
Bachelor's Science - Healthcare Administration
Kaplan UniversityDavenport Campus