BRIDGET SIMPSON
Holly Ridge,NC
Summary
Retail manager that upholds a high standard of performance and customer service. Quickly goes from rookie to expert in new roles. Believes in supporting teams and customers by setting expectations, training, accountability, and recognition. This is reinforced by quick leadership acceleration obtained from nearly 5 years in retail.
Overview
11
11
years of professional experience
Work History
Flooring Sales Specialist
Lowe's
06.2025 - Current
- Developed strong relationships with clients, leading to repeat business and referrals.
- over $200k sales in the first 2 months in the position.
- District recognition for team building and sales.
- Offered exceptional after-sales support, addressing client concerns and ensuring overall satisfaction.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
Amazon Delivery Associate
Alcala Logistics
10.2024 - 05.2025
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
General Manager
Cambridge Spa Group
10.2022 - 11.2023
- General Manager for a franchised Massage Envy clinic.
- Established membership and retail sales goals by interpreting progress and trends through the use of sales, operational, and financial reports.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Identified and solved problems, set goals and expectations, delegated responsibilities, and effectively interacted with and lead staff.
- Planned and executed monthly marketing events.
- Increased Revenue by 145%
- Recruit, hire, onboard and train service providers
- Drive culture of collaboration
Customer Experience Manager
The Home Depot
09.2018 - 07.2022
- Primary responsibility is ensuring that every customer is provided top rated experience from all aspects of services Home Depot offers.
- Excels in leadership, accountability, and commitment that allows for high growth opportunities.
- Previous positions are Department Supervisor, Customer Service Lead, Sales Specialist, and Customer Service Associate.
- Top District Sales Specialist by increasing stores specialty sales by 43% in a 9 month period
- Reduced customer escalations by over 40%
- Received multiple District and Regional accolades for customer service, sales, and leadership
- Improved customer experience by providing training, support, and accountability to associates, Department Supervisors and peers
- Responsible for supporting 50+ associates
- Developed high potential associates and supervisors
- Inventory Captain 2022
Commercial Roofing Estimator
QA Construction
08.2017 - 09.2018
- Main role was providing cost estimations for contract bids.
- Conducted site visits to evaluate contract adherence and budgeting performance.
- Established and maintained collaborative relationships.
- Develop marketing plans and material for seminars, industry shows, and recruitment.
Human Resource Site Manager
InfoZen
01.2015 - 07.2016
- Held a top-secret security clearance providing Human Resources and recruitment coordination on a government contract with TSA.
- Tracked candidates through lengthy clearance process.
- Conducted onboarding and account set up.
Education
Associate of Arts - Real Estate
Austin Community College
Austin, TX01-2025
BACHELOR OF ARTS - PSYCHOLOGY
UNIVERSITY OF COLORADO
01.2011
Skills
- Cross-functional teamwork
- Goal-oriented mindset
- Upselling strategies
- Product demonstration
- Accurate measurements
- Strong sales techniques
- Sales target achievement
- Teamwork
- Friendly and helpful
- Strong communication and interpersonal skills
- Problem-solving
- Time management
- Excellent communication
- Store operations
- Team collaboration
Timeline
Flooring Sales Specialist
Lowe's
06.2025 - Current
Amazon Delivery Associate
Alcala Logistics
10.2024 - 05.2025
General Manager
Cambridge Spa Group
10.2022 - 11.2023
Customer Experience Manager
The Home Depot
09.2018 - 07.2022
Commercial Roofing Estimator
QA Construction
08.2017 - 09.2018
Human Resource Site Manager
InfoZen
01.2015 - 07.2016
BACHELOR OF ARTS - PSYCHOLOGY
UNIVERSITY OF COLORADO
Associate of Arts - Real Estate
Austin Community College