Bridget Soell
Melbourne
Summary
Results-driven Practice Administrator recognized for high productivity and efficient task completion. Specialized skills include operational management, financial oversight, and staff development. Excel in leadership, communication, and problem-solving to enhance organizational performance. Committed to fostering team collaboration and improving patient care processes.
Overview
19
19
years of professional experience
1994
1994
years of post-secondary education
Work History
Practice Administrator
Merritt Island Smiles
Merritt Island
10.2013 - Current
- Managed daily operations of dental practice and coordinated patient schedules.
- Oversaw billing and insurance processes to ensure timely payments.
- Improved patient engagement through effective communication and follow-up strategies.
- Trained staff on office protocols and customer service standards.
- Implemented new scheduling software to enhance operational efficiency.
- Maintained compliance with health regulations and safety standards in the practice.
- Facilitated team meetings to address workflow issues and improve collaboration.
- Monitored employee attendance records and maintained time off requests and approvals accordingly.
- Analyzed financial data to identify areas of improvement or potential cost savings initiatives.
- Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions.
- Resolved billing issues promptly to maintain positive relationships with patients.
- Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
- Reviewed contracts for vendors providing services or products related to the practice operations.
- Tracked progress towards meeting organizational goals through periodic evaluations.
- Participated in continuing education courses relevant to healthcare administration topics.
- Motivated staff by offering direction and providing constructive feedback.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Communicated with patients to explain treatment plans and procedures clearly.
- Maintained accurate patient records using electronic health record systems.
- Assisted dentist in helping patients determine optimal treatment options.
- Communicated effectively with physicians, nurses, social workers, case managers, and other healthcare professionals.
- Participated in meetings focused on improving customer service standards throughout the organization.
- Functioned as team leader and organized all treatment and placement activities
- Successfully achieved production goals set forth by corporate, increasing office's overall revenue.
- Provided administrative support for patient care staff.
- Maintained records management system to process personnel information and produce reports.
Treatment Coordinator
Martin Orthodontics
Orlando
04.2006 - 10.2013
- Coordinated patient appointments and managed treatment schedules efficiently.
- Communicated with patients to explain treatment plans and procedures clearly.
- Collaborated with dental professionals to streamline patient care processes.
- Trained new staff on office procedures and patient management protocols.
- Participated in meetings focused on improving customer service standards throughout the organization.
- Functioned as team leader and organized all treatment and placement activities
- Successfully achieved production goals set forth by corporate, increasing office's overall revenue.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Maintained records management system to process personnel information and produce reports.
Education
Oviedo High School
Oviedo, FLSome College (No Degree) - Business Administration
Valencia College
Orlando, FLSkills
- Practice management
- Billing administration
- Compliance management
- Financial reporting
- Customer relationship management
- Effective communication
- Project coordination
- Operations management
- Staff management
Timeline
Practice Administrator
Merritt Island Smiles
10.2013 - Current
Treatment Coordinator
Martin Orthodontics
04.2006 - 10.2013
Oviedo High School
Some College (No Degree) - Business Administration
Valencia College