Open To Work
Bridget Thigpen
Montgomery
Summary
Dynamic General Manager with proven expertise in budget management, staff training, and customer service. Committed to driving operational efficiency and enhancing guest satisfaction through strategic planning and effective team leadership.
Overview
2027
2027
years of professional experience
Work History
General Manager
Fairfield By Marriott
Montgomery
06.2024 - 03.2026
- Oversaw daily hotel operations and ensured guest satisfaction.
- Managed staff scheduling and training to enhance team efficiency and service quality.
- Developed and maintained vendor relationships for supplies.
- Monitored financial performance and controlled budget expenditures.
- Coordinated marketing efforts to promote hotel services and events.
- Ensured compliance with health and safety regulations within the property.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to inform business development strategies and improve operational planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance to identify cost-saving opportunities and increase revenue.
- Coordinated training activities for employees to enhance understanding of company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant General Manager
Springhill Suites By Marriott
Montgomery
09.2022 - 06.2024
- Assisted in managing daily hotel operations and guest services.
- Coordinated staff schedules to optimize coverage and enhance operational efficiency.
- Implemented training programs for new team members to enhance service quality.
- Monitored inventory levels and ordered supplies to uphold hotel standards and prevent shortages.
- Resolved guest complaints promptly to ensure satisfaction and loyalty.
- Collaborated with the sales team to promote hotel packages and offerings.
- Conducted regular inspections of facilities for maintenance and cleanliness standards.
- Maintained financial records and supported budgeting processes to ensure fiscal responsibility.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Identified customer needs and delivered relevant product solutions and promotions.
- Identified opportunities for cost savings and operational efficiency improvements.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Ensured compliance with company policies, procedures, and regulations.
- Analyzed sales data to identify trends and opportunities for growth.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Coordinated with the General Manager to develop and implement strategic plans.
- Prepared staff work schedules and assigned team members to specific duties.
Executive Housekeeping Manager
Hampton Inn By Hilton
Montgomery
03.2016 - 10.2019
- Supervised daily housekeeping operations to maintain high cleanliness standards.
- Trained and mentored housekeeping staff on effective cleaning techniques.
- Conducted regular inspections to ensure compliance with safety protocols.
- Coordinated inventory management for cleaning supplies and equipment to ensure availability and minimize shortages.
- Resolved guest complaints related to cleanliness in a timely manner.
- Collaborated with front desk team to address special housekeeping requests.
- Ensured proper handling and storage of hazardous materials in compliance with regulations.
- Developed and implemented strategies to enhance operational efficiency and optimize departmental spending.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Resolved conflicts between employees in a timely manner following company policies.
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
- Conducted monthly performance reviews with staff members to assess progress towards goals.
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Participated in job fairs and recruitment activities to attract qualified candidates.
- Analyzed guest feedback to pinpoint specific areas for improvement in housekeeping services, leading to enhanced guest satisfaction.
- Created schedules for staff to ensure adequate coverage at all times.
- Monitored budget spending for the housekeeping department.
- Reported damage or theft of hotel property to management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistantant Exective Housekeeper
Fairfield By Marriott
Montgomery
09.2012 - 04.2016
- Managed daily operations of housekeeping department for a leading hotel brand.
- Trained and supervised housekeeping staff, ensuring adherence to cleanliness standards and enhancing guest satisfaction.
- Inspected guest rooms and common areas for quality and presentation.
- Coordinated with front desk to meet guest requests efficiently.
- Implemented safety protocols to ensure a secure working environment.
- Collaborated with other departments to streamline service delivery, fostering a cohesive operational environment.
- Responded promptly to any emergency situations that may arise during shift hours.
- Managed daily operations of housekeeping department for a leading hotel brand.
- Trained and supervised housekeeping staff to ensure cleanliness standards.
- Inspected guest rooms and common areas for quality and presentation.
- Coordinated with front desk to meet guest requests efficiently.
- Maintained inventory of cleaning supplies and equipment usage records.
- Implemented safety protocols to ensure a secure working environment.
- Supervised and coordinated the activities of housekeeping staff.
- Managed lost and found property according to company policy and procedure.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Responded promptly to any emergency situations that may arise during shift hours.
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Created schedules for staff to ensure adequate coverage at all times.
Education
GED -
G.W Carver High School
Montgomery, AL02-2002
Skills
- Budget management
- Staff training
- Customer service
- Vendor relations
- Inventory control
- Team building
- Operational efficiency
- Strategic planning
- Conflict resolution
- Compliance oversight
- Communication skills
- Leadership development
- Budget forecasts
- Time management
- Efficient multi-tasker
- Verbal and written communication
- Motivation
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$55000/yr - $80000/yrTimeline
General Manager
Fairfield By Marriott
06.2024 - 03.2026
Assistant General Manager
Springhill Suites By Marriott
09.2022 - 06.2024
Executive Housekeeping Manager
Hampton Inn By Hilton
03.2016 - 10.2019
Assistantant Exective Housekeeper
Fairfield By Marriott
09.2012 - 04.2016
GED -
G.W Carver High School