Bridget Watson
Forest Grove,OR
Summary
Organized Administrator Coordinator with experience in managing administrative tasks, coordinating staff, and overseeing operations. Strengths include multitasking, problem-solving, and clear communication. Have successfully streamlined processes, improved efficiency, and fostered a positive work environment in previous roles. Possess strong leadership skills to guide teams toward success.
Overview
5
5
years of professional experience
Work History
Administrator Coordinator
OHSU South Hillsboro Primary Care
Hillsboro, Oregon
11.2022 - Current
- Coordinated meetings and events with internal and external stakeholders.
- Managed the daily operations of the office, including scheduling appointments, ordering supplies, and responding to inquiries.
- Developed administrative processes to improve efficiency within the organization.
- Trained employees on best practices and protocols
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Support Practice Manager, Practice supervisor, with day to day task and various projects
- Managed communications between departments to ensure efficient operations.
- Work with remote registrations team to correct errors and maintain matrix
Interim supervisor
OHSU South Hillsboro Primary Care
Hillsboro, OR
01.2024 - 12.2024
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Lead Medical Receptionist
OHSU South Hillsboro Primary Care
Hillsboro, OR
12.2021 - 11.2022
- Performed administrative tasks such as filing documents and updating databases.
- Greeted and checked-in patients, verified patient information, collected co-payments, scheduled appointments, and answered incoming calls.
- Maintained patient records in an organized manner, ensured HIPAA compliance, monitored patient flow during peak hours, provided customer service support to patients.
- Provided guidance to other medical receptionists regarding office procedures and policies.
- Reviewed medical charts prior to patient visit ensuring accuracy of data entered into the system.
- Handled scheduling conflicts efficiently while maintaining a high level of customer service satisfaction.
- Ensured all relevant paperwork was completed correctly before submitting it for processing.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Medical Technician
Elmcroft
Hillsboro, OR
07.2020 - 11.2021
- Performed urinalysis tests on patient samples for diagnosis and treatment of illnesses.
- Assisted physicians with medical procedures, such as injections and biopsies.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Administered medications under physician direction following standard operating procedures.
- Participated in continuing education courses related to medical technology advances.
- Provided excellent patient support and care to patients and families.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
Education
Bachelor of Science - Health Administration
Oregon State University
Corvallis, OR05-2027
Skills
- Strategic Planning
- Troubleshooting and diagnosis
- Work Planning and Prioritization
- Team Collaboration
Timeline
Interim supervisor
OHSU South Hillsboro Primary Care
01.2024 - 12.2024
Administrator Coordinator
OHSU South Hillsboro Primary Care
11.2022 - Current
Lead Medical Receptionist
OHSU South Hillsboro Primary Care
12.2021 - 11.2022
Medical Technician
Elmcroft
07.2020 - 11.2021
Bachelor of Science - Health Administration
Oregon State University