Motivated in all job areas with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Barista
Battle Alley Coffee Co.
05.2024 - Current
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment with consistently positive customer satisfaction scores.
Maintained regular and consistent attendance and punctuality.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Intramural Supervisor and Office Lead
Franciscan University Of Steubenville
08.2021 - 12.2023
Empowered workers to independently handle common issues and maintain strict safety standards.
Oversaw team of workers expertly supporting guests.
Monitored workers for performance, professionalism and service quality.
Fine Dining Server
La Chasse
05.2023 - 08.2023
Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Suggested wine pairings to go with specific menu items.
Ran food from chefs to guest tables with dishes that required special serving techniques.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
Warwick Hills Golf and Country Club
05.2022 - 08.2022
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
Folded napkins and prepared silverware sets to provide adequate supply.
Education
Bachelors of Science - Middle Childhood Education
Franciscan University of Steubenville
Steubenville, Ohio
05.2024
High School Diploma - undefined
Saint Thomas More Academy
Burton, MI
05.2020
Skills
Customer service
Communication skills
Restaurant experience
Leadership
Time management
Cashiering
Sales
Timeline
Barista
Battle Alley Coffee Co.
05.2024 - Current
Fine Dining Server
La Chasse
05.2023 - 08.2023
Waitress
Warwick Hills Golf and Country Club
05.2022 - 08.2022
Intramural Supervisor and Office Lead
Franciscan University Of Steubenville
08.2021 - 12.2023
High School Diploma - undefined
Saint Thomas More Academy
Bachelors of Science - Middle Childhood Education
Franciscan University of Steubenville
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