Gabrielle Webb
Houston,TX
Summary
Meticulous and dedicated undergraduate student with a passion for research in psychology. Experience in building connections and engaging people in various job settings.
Work History
Lead Concierge
Hanover Blvd Place
Houston , United States
08.2019 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Worked with property manager to resolve problems, improve operations and provide exceptional customer service
- Welcomed visitors to office, communicated arrival to team and managed visit expectations
- Liaised with Cedar's Valet to organize and perform quality standard training for new and existing staff
Leasing Consultant
Hanover Company
Houston, TX
11.2017 - Current
- Escalated any major issues to property manager for immediate remediation
- Conducted property showings to highlight features, answer questions and redirect concerns Navigate multiple software programs to complete various tasks
Camp Counselor/ General Volunteer
Ronald McDonald House Of Houston
Houston, TX
07.2014 - 07.2017
- Enhanced activity strategies to help users of different ability levels engage in activities
- Coordinated and lead activities for small groups of neurodivere children
- Kept accurate participant records, including attendance, discipline, medication log, and accident or injury reports
- Collaborated with other camp counselors to create atmosphere of fun and learning
- Helped with office tasks including taking messages, scanning documents and answering phone inquiries
Lead Sales Associate
The Children's Place
Houston, TX
12.2015 - 02.2017
- Provided exceptional customer service to foster client loyalty and satisfaction
- Dedicated to continuously improving sales abilities and product knowledge
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Maintained cleanliness and presentation of stock room and production floor
Real Estate Assistant
Prime Realty Group
Pasadena, TX
10.2013 - 12.2015
- Accompanied buyers and sellers to their home inspections and appraisals to assist the realtor
- Coordinated appointments to show marketed properties
- Developed and maintained a list of properties suited to different needs
- Prepared and organized documents for realtor
- Used HAR and other realtor databases to find properties for clients
- Generated referrals through various databases and previous clients
Education
Bachelor of Arts - Psychology & Anthropology
Member of National Society of Collegiate Scholars. Member of Pi Theta Kappa. Dean's List Fall 2016, Spring 2017, Fall 2017, Spring 2018, Spring 2019
Skills
- Oral and written communication
- Customer service
- Team collaboration
- Conflict resolution
- Strategy development
- Data collection and analysis
Timeline
Lead Concierge - Hanover Blvd Place
08.2019 - Current
Leasing Consultant - Hanover Company
11.2017 - Current
Lead Sales Associate - The Children's Place
12.2015 - 02.2017
Camp Counselor/ General Volunteer - Ronald McDonald House Of Houston
07.2014 - 07.2017
Real Estate Assistant - Prime Realty Group
10.2013 - 12.2015
University of Houston - Bachelor of Arts, Psychology & Anthropology
Overview
10
10
years of professional experience
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