Bridgett Washington
Walmart
CROSSVILLE,TN
15
years of professional experience
Results-driven Team Lead with expertise in coaching, process improvement, and enhancing customer satisfaction. Fostered collaboration and implemented safety protocols to improve workplace conditions. Leveraged sound judgment and decision-making skills to drive company success while enhancing employee engagement and performance.
Work History
Team Lead
15 Years- Led team in achieving operational efficiency through process optimization and staff training.
- Implemented training programs, enhancing employee skills and fostering a collaborative environment.
- Developed and enforced safety protocols, improving workplace conditions and compliance rates.
- Coordinated inventory management, ensuring accuracy and timely stock replenishment.
- Analyzed performance metrics to identify areas for improvement and drive productivity initiatives.
- Facilitated cross-departmental communication to streamline workflows and enhance service delivery.
- Mentored junior team members, promoting professional growth and knowledge sharing within the team.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
High School Diploma
Skills
Inventory management
Quality control
Regulatory compliance
Process improvement
Production monitoring
Operational planning
Task delegation
Safety management
Staff development
Conflict resolution
Customer focus
Attention to detail
Relationship building
Timeline
Team Lead
Walmart
07.2011 - 07.2026Read More
Viera High School
High School Diploma
Read More