Bridgette Casey
Saratoga Springs,UT
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
3
3
years of professional experience
Work History
Store Manager
Brandy Melville
10.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ran the hiring, training and mentoring for the new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed 64 employees at once, with scheduling and operations.
Sales Associate
Travis Mathew
02.2022 - 10.2024
- Met and exceeded company defined sales goals.
- First Utah associate to receive "Quarterly Awesome Nominee" award
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build loyalty and lasting relationships
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Guest Specialist
Brick Canvas
01.2022 - 08.2024
- Provided information about fitness services and answered questions with knowledgeable responses.
- Maintained a neat and orderly front desk and lobby area to uphold desk standards.
- Answered front desk phones with professionalism and directed calls appropriately.
- Scheduled and confirmed fitness class reservations for guests.
- Greeted incoming customers and offered immediate assistance.
- Handled customer complaints to satisfy and retain guests.
- Maintained high-level knowledge of all fitness services offered to answer guest questions.
- Anticipated guest needs by proactively offering helpful suggestions about on-site amenities or nearby attractions based on their interests.
Education
Bachelor of Science - Business Communication
University of Utah
Salt Lake City, UT05.2026
High School Diploma -
Lehi High School
Lehi, UT05.2021
Skills
- Time Management
- Training and mentoring
- Team leadership
- Friendly and positive
- Excellent People Skills
- Product and Service Sales
- Store Displays
- Maintaining Clean Work Areas
- Guest Relations
- Stocking and Replenishing
- Customer service
- Problem-solving
- Recruitment and hiring
- Multitasking and organization
Timeline
Store Manager
Brandy Melville
10.2024 - Current
Sales Associate
Travis Mathew
02.2022 - 10.2024
Guest Specialist
Brick Canvas
01.2022 - 08.2024
Bachelor of Science - Business Communication
University of Utah
High School Diploma -
Lehi High School
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