Bridgette Galope
Hampton,VA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Sales, service and time management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Sentara Leigh
06.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to well-organized database for seamless information access across departments.
Crew Member
Jollibee Foods
10.2020 - 07.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Childcare Intern
Catalyst Kids
04.2023 - 06.2023
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
Crew Trainer
Jollibee
04.2022 - 07.2022
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Kitchen Staff Member
UCI Student Center & Event Services
10.2019 - 03.2020
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Student Intern
Union Bank
06.2018 - 06.2019
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Gained operational knowledge and supported departmental needs.
- Performed administrative duties and staff support tasks.
Education
Bachelor of Arts - Public Health Policy
University of California, Irvine
Irvine, CA06.2023
Skills
- Customer Service
- Bill Payment Receipt
- Teller Transactions
- Money Handling
- Age-Appropriate Activities
- Behavioral Observations
- Problem-Solving Techniques
- Educational Strategies
- Registration and Admissions
- Insurance Verification
- Multitasking and Organization
Timeline
Patient Access Representative
Sentara Leigh
06.2023 - Current
Childcare Intern
Catalyst Kids
04.2023 - 06.2023
Crew Trainer
Jollibee
04.2022 - 07.2022
Crew Member
Jollibee Foods
10.2020 - 07.2023
Kitchen Staff Member
UCI Student Center & Event Services
10.2019 - 03.2020
Student Intern
Union Bank
06.2018 - 06.2019
Bachelor of Arts - Public Health Policy
University of California, Irvine
Similar Profiles
Rosalie MacabuhayRosalie Macabuhay
Patient Care Technician at Sentara LeighPatient Care Technician at Sentara Leigh
Linda JonesLinda Jones
Guess Service at Sentara LeighGuess Service at Sentara Leigh
Nabaizian ScottNabaizian Scott
Nursing Assistant at Sentara LeighNursing Assistant at Sentara Leigh