Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridgette Graham

Lake City,SC

Summary

To gain employment with a company that will utilize my present skills and experience in a way that is conducive to developing new one.

Overview

22
22
years of professional experience

Work History

Real Soft Inc
01.2020 - 01.2024
  • - Advised Customer of the correct department to help with there needs
  • - Transfer calls

Blue Cross Blue Shield
01.2015 - 01.2020
  • - Coding
  • - Processor Claims

Customer Service Representative / Tech Support/ Retention

Client Logic/Sitel/Sykes
01.2002 - 01.2015
  • - Successfully assisted clients to resolve a variety of simple to complex topics
  • - Expertly handled billing issues, completed orders and activated accounts
  • - Assisted client with installing and uninstalling computer hardware and software
  • - Retain Clients that wanted to cancel their services
  • - Explain bills in detail with clients and process payments
  • - Update Mortgage Loan and Process Payments

Education

High School Diploma - undefined

Kingstree Senior High School
Kingstree, SC
05.1998

Skills

  • - Commended for great phone voice
  • - Extremely familiar with Windows ME / XP / NT as well as Mac operating systems
  • - Able to maintain high levels of quality service during positive as well as negative calls
  • - Capable of handling multiple phone lines in a professional, courteous and competent manner

Timeline

Real Soft Inc
01.2020 - 01.2024

Blue Cross Blue Shield
01.2015 - 01.2020

Customer Service Representative / Tech Support/ Retention

Client Logic/Sitel/Sykes
01.2002 - 01.2015

High School Diploma - undefined

Kingstree Senior High School

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Bridgette Graham