Bridgette Hartwell
Seattle
Summary
Dynamic Call Center Representative with expertise in documentation management and analytical thinking. Known for resolving customer inquiries efficiently and fostering team collaboration to improve service quality.
Overview
5
5
years of professional experience
Work History
Call Screening and Coordination Specialist
Crisis Connection
07.2023 - 02.2026
- Provided crisis intervention support to individuals in distress, ensuring a safe and empathetic environment.
- Collaborated with team members to develop effective communication strategies for clients in crisis situations.
- Implemented best practices for case documentation, enhancing accuracy and compliance with organizational standards.
- Trained new staff on crisis management protocols, promoting knowledge sharing and team competency.
Call Center Representative
Express Employment Professionals
06.2022 - 06.2023
- Managed high-volume inbound calls, delivering exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring timely and accurate information delivery.
- Utilized CRM systems to track interactions, enhancing data accuracy and service quality.
- Collaborated with team members to streamline processes, improving overall call handling efficiency.
Call Center Representative
AppleOne Employment Services
10.2020 - 05.2022
- Processed credit card and ACH payments accurately over the phone to support billing operations
- Updated and opened new customer accounts, ensuring data accuracy and compliance
- Responded to toll bill inquiries with clear communication and problem-solving skills
- Troubleshot and resolved customer concerns efficiently to maintain satisfaction
Education
Associate of Science - Liberal Arts
Seattle Central College
Seattle, WA06.2025
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Microsoft Office
Timeline
Call Screening and Coordination Specialist
Crisis Connection
07.2023 - 02.2026
Call Center Representative
Express Employment Professionals
06.2022 - 06.2023
Call Center Representative
AppleOne Employment Services
10.2020 - 05.2022
Associate of Science - Liberal Arts
Seattle Central College