Bridgette Haynes
East Saint Louis,IL
Summary
Dynamic Housekeeper Supervisor at Lebanon Care Center with exceptional leadership skills, dedicated to creating clean and healthy environments. Proven track record in optimizing team productivity and enhancing guest satisfaction through effective communication and strategic resource management. Committed to maintaining high standards of cleanliness while fostering positive relationships with staff and clients.
Overview
2006
2006
years of professional experience
Work History
Housekeeper Supervisor
Lebanon Care Center
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Evaluated employee performance and developed improvement plans.
- Managed staff of Number housekeepers.
- Coordinated household cleaning service operations and managed client relations.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Developed customized cleaning schedules based on occupancy levels, allowing for efficient allocation of resources during peak periods.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Resolved guest concerns promptly and professionally, fostering positive relationships and repeat business opportunities.
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
- Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
- Assisted in budget development, monitoring expenses to maximize cost-effectiveness while maintaining quality standards.
- Improved team productivity with effective delegation and clear communication of expectations to staff members.
McDonald's
Manager Assistant
Housekeeper
Calvin Johnson Care Center
1998 - 04.2005
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Dusted picture frames and wall hangings with cloth.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Operated electronic backpack vacuums and floor sweepers.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Education
High School Diploma -
East Saint Louis Senior High School
East Saint Louis IL 05.1994
Skills
Very Strong Leadership
Clean
Likes too communicate
Most of all, make sure that I create a clean and healthy environment
Timeline
Housekeeper Supervisor
Lebanon Care Center
McDonald's
Manager Assistant
Housekeeper
Calvin Johnson Care Center
1998 - 04.2005
High School Diploma -
East Saint Louis Senior High School