Bridgette Helms
Remote
Summary
Dynamic customer service professional with a proven track record at Mutual Of Omaha, excelling in active listening and critical thinking. Recognized for resolving complex client issues and consistently exceeding performance metrics. Proficient in Microsoft Excel, I deliver empathetic support while educating clients on benefits and claims processes.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Mutual Of Omaha
06.2024 - Current
- Provide high quality customer service to employees and employers regarding workplace benefits, including disability and life.
- Completed all trainings in Telephonics, PFML and COA within the first 3 months
- Communicate with claimants and internal departments to gather necessary documentation and clarify claim status.
- Educated employees and employers on plan details, eligibility requirements, and claim procedures.
- De-escalate complex customer concerns, consistently delivering professional and empathetic support
Account Manager (Temp)
Empower
07.2023 - 11.2023
- Supported enrollment for Government, NQDC, and 403(b) retirement plans.
- Provided technical support for incoming inquiries and system issues.
- Resolved escalated client concerns, preserving high-value relationships.
- Consistently exceeded monthly and quarterly performance metrics in a fast-paced environment.
Senior Claims Specialist
Transamerica Life Insurance Company
11.2017 - 08.2022
- Handled life insurance and Medicare supplement inquiries via phone, email, and mail.
- Processed death claims, policy updates, and premium payments.
- Trained and mentored new hires; contributed to monthly coaching sessions.
- Explained billing and enrollment procedures to policyholders for smooth issue resolution.
Education
Northeast High School
St. Petersburg, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Accuracy
- Microsoft Office and Excel
- Proficient in Multiple Applications
- Analytical
- Strong Communication
Timeline
Customer Service Representative
Mutual Of Omaha
06.2024 - Current
Account Manager (Temp)
Empower
07.2023 - 11.2023
Senior Claims Specialist
Transamerica Life Insurance Company
11.2017 - 08.2022
Northeast High School
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