Bridgette Talley
Tuscaloosa,AL
Summary
Organized, hardworking, and dependable candidate successful at managing multiple priorities with a positive attitude, eager to secure an entry-level Registered Nurse position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Guest Services Manager
Hotel Capstone
12.2019 - Current
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Reviewed upcoming events and planned for expected challenges.
- Implemented successful strategies to increase customer satisfaction.
Customer Service Manager, Asst. Front Office Mgr.
Madison Concourse Hotel & Governor's Club
09.2006 - 08.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Certified Student Nurse Assistant
University of Wisconsin Hospital & Clinics
11.2013 - 02.2014
- Provided care to abdominal transplant surgery patients pre-and post-operatively.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Nursing -
Edgewood College
Madison, WI05.2014
Skills
- Patient Safety
- Understanding of Medical Terms
- EMR Systems
- Accurate Documentation
Certification
Registered Nurse
Timeline
Guest Services Manager
Hotel Capstone
12.2019 - Current
Certified Student Nurse Assistant
University of Wisconsin Hospital & Clinics
11.2013 - 02.2014
Customer Service Manager, Asst. Front Office Mgr.
Madison Concourse Hotel & Governor's Club
09.2006 - 08.2016
Nursing -
Edgewood College
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