Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Bridgette Yanez

Boston,MA

Summary

Results-driven professional specializing in team leadership, training, and program development. Demonstrated success in enhancing processes and achieving organizational goals through both independent and collaborative efforts. Experienced Corrections Officer focused on safety and compassionate supervision in high-stress environments, with a strong commitment to customer satisfaction and positive outcomes.

Overview

32
32
years of professional experience

Work History

Corrections Officer Sergeant

Massachusetts Department Of Correction
Milford, Massachusetts
09.2005 - Current
  • Enforced prison regulations to ensure safety for inmates and staff.
  • Prepared detailed reports documenting daily operations at correctional facility.
  • Conducted searches of inmates and facilities to detect contraband.
  • Observed inmate behavior to prevent crime, escapes, and dangerous activities.
  • Trained new correctional officers on procedures, safety protocols, and ethical treatment of inmates.
  • Responded to emergencies including fights, medical incidents, and escape attempts.
  • Employed de-escalation techniques and restraints to manage unruly inmates.
  • Engaged in training sessions to remain informed on best practices in corrections.

Volunteer

Heart of Rhode Island
Cranston, Rhode Island
01.2020 - 12.2022
  • Supported daily operations by assisting staff with organizational tasks.
  • Collaborated with team members to achieve organizational goals through shared effort and skills.
  • Participated in adoption events by guiding potential adopters in selecting pets and addressing pet care inquiries.
  • Provided comprehensive animal care, including feeding, cleaning, walking, and companionship.
  • Trained new staff on proper handling techniques for various animal species.
  • Maintained cleanliness of animal shelter by disinfecting kennels and performing custodial duties.
  • Prepared and distributed enrichment toys and activities for animals to enhance well-being.
  • Monitored animal health and communicated concerns to shelter personnel.

Bartender (Part Time)

Draught House Bar & Grille
West Boylston, Massachusetts
06.2016 - 10.2016
  • Verified identification cards to ensure compliance with age restrictions prior to serving alcohol.
  • Executed opening and closing duties, including restocking supplies efficiently.
  • Maintained sanitation of bar area, glassware, utensils, and equipment to meet health standards.
  • Recommended drinks to customers based on individual preferences and requests.
  • Tracked customer orders and communicated them promptly to kitchen staff for timely service.
  • Complied with state regulations regarding responsible alcohol service practices.
  • Organized storeroom inventory of supplies, optimizing storage space for efficient access.
  • Prepared alcoholic and non-alcoholic beverages according to established recipe standards.

Bartender (Part Time)

Paddy's Beach Club
Westerly, Rhode Island
03.2015 - 10.2015
  • Checked identification cards for proof of age prior to serving alcoholic beverages.
  • Monitored bar inventory and restocked low items before depletion.
  • Managed accurate bar tabs, processing cash and credit card transactions efficiently.
  • Maintained safety and sanitation standards through firm enforcement among bar staff.
  • Performed opening and closing duties, including restocking supplies as needed.
  • Communicated all customer orders promptly to kitchen staff to ensure timely service.
  • Encouraged highly intoxicated customers to cease drinking and arranged alternative transportation.
  • Provided excellent customer service, maintaining composure during busy periods.

911 Dispatcher

City of Worcester, MA
Worcester, Massachusetts
01.2004 - 09.2005
  • Utilized multi-line telephone system to address public inquiries on emergencies, police, fire, and medical services.
  • Dispatched calls to appropriate police, fire, or medical response personnel based on call details.
  • Mentored junior team members and fostered positive employee relationships.
  • Maintained composure while employing effective listening skills during high-pressure situations.

Server

Brew City Grill & Brew House
Worcester, Massachusetts
12.2002 - 01.2004
  • Ensured food quality by checking all items before serving customers.
  • Executed opening and closing duties, including dining area setup and supply restocking.
  • Accurately processed cash transactions while adhering to company cash handling procedures.
  • Took customer orders promptly, ensuring accuracy and efficiency.
  • Collaborated with restaurant staff to enhance operational efficiency.
  • Maintained high sanitation standards in compliance with health department regulations.
  • Developed rapport with guests, contributing to repeat business through outstanding service.
  • Displayed extensive knowledge of menu items, garnishes, and preparation methods.

Server and Bartender

Copeland'S Of New Orleans
Kenner, Louisiana
03.1999 - 09.2002
  • Ensured customer satisfaction through exceptional service delivery.
  • Communicated customer allergies and special requests to kitchen staff effectively.
  • Collaborated with restaurant staff to maintain operational efficiency.
  • Delivered food orders promptly while ensuring courteous interaction.
  • Addressed guest inquiries and complaints professionally and efficiently.
  • Adhered to health safety guidelines during food preparation and service.
  • Assisted in training new servers to uphold service standards.
  • Performed opening and closing duties, including dining area setup and supply restocking.

Petroleum Specialist

United States Marine Corps
, United States of America
01.1994 - 01.1998
  • Ensured compliance with environmental regulations for petroleum exploration activities.
  • Prepared cost estimates to assist with budgeting for proposed projects.
  • Compiled reports detailing findings from field investigations and evaluations of facilities.
  • Managed time effectively to complete tasks on schedule and meet deadlines.
  • Operated various machinery and tools safely and efficiently.
  • Collaborated within teams to enhance workplace productivity.
  • Demonstrated strong problem-solving skills to resolve issues efficiently.

Education

CPR& Automated External Defibrillator Certificatio

MA Department of Corrections
Boston, MA
04-2025

Supervisor Training

MA Department of Corrections
Boston, MA

Report Writing
Boston, MA

Use of Force Training (Annually)
Boston, MA

Diversity Training (Annually)

Ethics And Professionalism (Annually)
Boston, MA

Suicide Prevention (Annually)
Boston, MA

Drugs & Alcohol (Annually)
Boston, MA

Animal Shelter Safety Procedures And Protocols
Cranston, RI
01-2020

Certified 911 Dispatcher
Worcester, MA
01-2004

TIPS(Training For Intervention Procedures)
Westerly, RI

ServSafe Alcohol
Westerly, RI

Some College (No Degree) - Nursing

Southeastern Louisiana University
Hammond, LA

Skills

  • Team building and conflict resolution
  • Emergency response and first aid
  • Customer service and animal care
  • Time management and organizational skills
  • Safety protocols and occupational safety
  • Cultural sensitivity and mental health awareness
  • Stress tolerance and physical fitness
  • Non-violent intervention techniques
  • Communication and computer skills

Affiliations

  • I travel whenever possible
  • I volunteer at local and foreign animal rescues
  • I am a member of our Statewide Department of Corrections Wellness Committee
  • I enjoy kickboxing, live music, sports, reading, outdoor activities, and meeting new people

Languages

Spanish
Elementary
French
Elementary

References

References available upon request.

Timeline

Volunteer

Heart of Rhode Island
01.2020 - 12.2022

Bartender (Part Time)

Draught House Bar & Grille
06.2016 - 10.2016

Bartender (Part Time)

Paddy's Beach Club
03.2015 - 10.2015

Corrections Officer Sergeant

Massachusetts Department Of Correction
09.2005 - Current

911 Dispatcher

City of Worcester, MA
01.2004 - 09.2005

Server

Brew City Grill & Brew House
12.2002 - 01.2004

Server and Bartender

Copeland'S Of New Orleans
03.1999 - 09.2002

Petroleum Specialist

United States Marine Corps
01.1994 - 01.1998

CPR& Automated External Defibrillator Certificatio

MA Department of Corrections

Supervisor Training

MA Department of Corrections

Report Writing

Use of Force Training (Annually)

Diversity Training (Annually)

Ethics And Professionalism (Annually)

Suicide Prevention (Annually)

Drugs & Alcohol (Annually)

Animal Shelter Safety Procedures And Protocols

Certified 911 Dispatcher

TIPS(Training For Intervention Procedures)

ServSafe Alcohol

Some College (No Degree) - Nursing

Southeastern Louisiana University

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