Bridgette D Williams
Columbia,SC
Summary
Experienced Service Manager with 15 years of expertise in the banking and customer service industry. Demonstrated proficiency in business practices, operational standards, and understanding customer needs. Skilled in setting and upholding high expectations for all team members to ensure exceptional service delivery.
Overview
16
16
years of professional experience
Work History
Maintenance Support Specialist
Richland County School District One
Columbia , SC
09.2024 - Current
- Orders and secures maintenance tools, parts, equipment and materials
- Maintains accurate and up-to-date records.
- Assists in supervising warehouse personnel.
- Ensures customers receive the required level of operations and administrative support, and responds to customer requests as appropriate.
- Receives, reviews, prepares and/or submits various records and reports, including purchase orders, revenue reports, memos, etc.
- interacts and communicates with various groups and individuals, such as immediate supervisor, District personnel, subordinates and vendors.
- Reviews purchase requisitions, monitors and reviews purchasing activities of technicians.
- Maintains accurate procurement and budget information.
- Manages inventory control.
- Manage disposal of obsolete, excess and surplus assets.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Led workshops for users on new features and best practices, increasing customer engagement and product utilization.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Optimized use of support tools and resources to reduce waste and increase productivity.
Admin Assistant/Record Retention Specialist
Richland School District One
Columbia, SC
02.2022 - 09.2024
- Developed effective improvement plans in alignment with goals and specifications.
- Composes and prepares memos, letters, correspondence and reports related to department matters, practices and procedures, processes correspondence and other matters of a confidential nature.
- Gathered, organized and input information into digital database.
- Responsible for maintaining Department Budgets for all areas of Procurement.
- Manages Procurement Director Daily schedules.
- Reviews and verifies validity of vendor applications/certifications.
- Implement record management system, utilize End User Relationship Management to its full potential.
- Schedules district wide End User trainings for current processes and updates.
- Completes and segments Change Orders for department operations.
- Provides electronic data for internal and external auditors to maintain operations regulations.
- Prepares agenda for meetings, prepares Board Memos and notifies all involved, prepares presentation materials for meetings, takes and transcribes meeting minutes.
Sr. Operations Manager
First Citizens Bank
Columbia, SC
11.2019 - 02.2022
- Allocated resources to planned programs according to business objectives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Prepared documents for internal and external audits.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Oversaw staff and sub-contractor performance review assessments.
- Provided leadership for continual management and employee training initiatives.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sr. Administrative Assistant
City Of Columbia
Columbia, SC
11.2019 - 02.2021
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Monitored daily and weekly schedules and monthly calendar obligations for Engineering Department
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Processed financial documents including contracts, expense reports and invoices.
- Facilitated troubleshooting, maintenance and updates for office systems.
- Planned and executed corporate meetings, lunches and special events for groups of 30+ employees.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
- Coordinated office activities and public events.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Sr. Fraud Representative
Synchrony Bank
Charlotte, NC
02.2018 - 11.2019
- Participated in group discussions with team members to develop new ways to combat fraud.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Service Manager
Wells Fargo Bank
Charlotte, NC
12.2009 - 10.2018
- Established and oversaw department budgets for expenditures, materials and labor.
- Directed team of service professionals focused on meeting direct customer needs, effective upselling and cash drawer maintence.
- Collaborated with customers to discuss service needs and offer available solutions.
- Model expected customer service standards to promote customer satisfaction, loyalty and retention.
- Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
- Hired, trained, developed and monitored performance of service department staff.
- Enforced adherence to customer service standards to foster satisfaction and retention.
- Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
- Created employee work schedules to keep all shifts properly staffed.
- Maintained extremely low employee turnover through motivating leadership and employee support.
Education
Bachelor of Science - Business Administration And Management
Strayer University
05-2027
Skills
- MUNIS system operations
- Emergency Response
- Quality Assurance
- Customer Relations
- Expert in Microsoft Word and Excel
- Proficient Kronos Paymaster
- Team building
- Reporting and documentation
- Customer service
- Data analytics
- Process optimization
- Task delegation
- Staff management
- Team management
- Time management
Timeline
Maintenance Support Specialist
Richland County School District One
09.2024 - Current
Admin Assistant/Record Retention Specialist
Richland School District One
02.2022 - 09.2024
Sr. Operations Manager
First Citizens Bank
11.2019 - 02.2022
Sr. Administrative Assistant
City Of Columbia
11.2019 - 02.2021
Sr. Fraud Representative
Synchrony Bank
02.2018 - 11.2019
Service Manager
Wells Fargo Bank
12.2009 - 10.2018
Bachelor of Science - Business Administration And Management
Strayer University