Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Bridgit Sassaman

Waterloo,IA

Summary

Forward-thinking, self-motivated, and resilient leader possessing extensive experience in customer service, admin support, and account management. Energetic and tech-savvy professional with organizational and prioritization abilities. Willingness to take on challenging roles with the sales expertise to accomplish company milestones.

Overview

9
9
years of professional experience

Work History

Supervisor

Starbucks
Waterloo, IA
04.2016 - 11.2022
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Assessed company operations for compliance with safety standards.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Customer Service Manager

Target
Waterloo, IA
08.2014 - 05.2016
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Responded to in person, phone, and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Created and managed budgets for travel, training and team building activities.
  • Supervised staff members, organized schedules and delegated tasks.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Excelled in exceeding daily credit card application goals.
  • Updated databases with new and modified customer data.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Prevented key account losses by researching discrepancies and correcting problems.

Office Intern

Eurosport
Evansdale, IA
05.2014 - 09.2015
  • Managed reception area and scheduled appointments.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Managed office inventory by maintaining documentation of stock.
  • Assisted with end-of-year accounting and internal audit processing.
  • Inventoried and ordered materials, supplies and services.
  • Organized company events like fundraisers and holiday parties.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Completed and mailed contracts, invoices or checks.
  • Performed research on potential clients, partners, and vendors as requested by supervisors.
  • Created content for social media platforms to engage and connect with target audiences.

Education

High School Diploma -

West High School
Waterloo, IA
05-2014

Skills

  • Strategic Planning
  • Partnership Establishment
  • Customer Service and Client Relations
  • Schedule Development and Staff Management
  • File Organization
  • Microsoft Office
  • Strong Problem Solving
  • Account and Territory Management
  • Brand Representation
  • Verbal and Written Communication
  • Task Delegation
  • Recordkeeping
  • Recruitment and Hiring

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Supervisor

Starbucks
04.2016 - 11.2022

Customer Service Manager

Target
08.2014 - 05.2016

Office Intern

Eurosport
05.2014 - 09.2015

High School Diploma -

West High School

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Bridgit Sassaman