Brie Ferguson
Parkersburg,WV
Summary
CAREER OBJECTIVE
• To obtain a meaningful position with potential for career advancement for which my skills and relevant coursework or experience, as well as my passion to work hard and independently apply myself, has adequately prepared me to succeed.
QUALIFICATIONS/SKILLS
• Ability to handle a multi‑dimensional schedule (i.e., multitasking); time management; organizational, problem solving, and negotiation skills; communication via written and non‑verbal means; crisis management; can work within a team, dividing and/or delegating tasks; self motivated; ability to work under pressure; prioritization; can plan work for maximal efficiency; critical thinking and research skills
Overview
12
12
years of professional experience
Work History
Information Security Services Division
Bureau Of Fiscal Service - Affiliate
04.2023 - Current
- Provide administrative support for the Information Security Services Division
- Knowledge in ITM (administrator) by submitting Internal and External trainings.
- Knowledge with Concur (administrator) setting up travel arrangements and training requests for all ISS personnel.
- Extensive usage of WebTa to process timesheets, correction cards, employee tour of duty and telework changes
- Extensive use and verification of FY Spend Plan for training and travel.
- Review and approve travel document transactions, using automated travel or accounting systems to process travel authorizations or vouchers.
- Identify and resolve routine complaints or problems; determine scope, nature, and interrelationships; and resolve problems using appropriate methods and techniques selected from many alternatives.
- Ability to multi-task and maintain organization in a fast-paced environment.
- Organize and maintain the filing system within M drive, which include updating Management, employee files, Telework agreements, and Tour of Duties.
- Create and disperse Spot awards and Special Act awards for all of ISS.
CEB
Huntington Bank
10.2022 - 03.2023
- Health and wellness; mental health concepts; developmental psychology; philosophy; intro to sociology; cul‑ tural anthropology; general psychology, Managed lobby‑customer accounts (e.g., opening, closing, and overseeing transactions)
- Resolved customer issues with banking services
- Provided financial‑expert referrals to customers dependent on specific needs
- Handled administrative tasks (e.g., answered/responded to customer calls, entered financial data into banking soft‑ ware, etc.)
Waitress/Bartender
Wings, Etc
03.2022 - 12.2022
- Ensured customer satisfaction standard to restaurant’s reputation
- Provided training of newly hired employees
- Conducted inventory and waste calculations
Substitute Teacher
Fairlawn Christian Academy
09.2021 - 05.2022
- Followed lesson plans laid out by primary teacher
- Organized didactic stations
- Provided organized direction
- Aided in fine motor and sensory skill development
Classroom Aide, Teacher Assistant
Fairlawn Christian Academy
09.2019 - 05.2020
- Similar functions as above except primary function was
Patient Care Tech
Marietta Memorial Hospital
04.2017 - 06.2017
- Assessed patient vitals (e.g., heart rates, respiratory rates, pulse, temperature, blood presures)
- Catheter procedures
- Ensured neatness of rooms
- Responsible for equipment availability
- Assessed and met patient needs
Server
Buffalo Wild Wings
04.2014 - 04.2017
- Guaranteed satisfaction of initial customer contact
- Ensured timely delivery of product
- Responsible for cleanliness of workspace
Guest Relations
Ronald McDonald House
10.2011 - 04.2014
- Guaranteed joyful entry of families
- Ensured neatness and organization of rooms
- Organized donations for families in need
Guest Relations- Volunteer
Ronald McDonald House
08.2011 - 10.2011
- Functions are same as corresponding employment above
Education
Associate's Degree - communications
Washington State Community College, West Virginia University
Marietta, OH2019
Skills
- Travel Planning
- Customer Service
- Active Listening
- Problem Resolution
- Administrative Support
- Coordination
- Multi-Task Management
Timeline
Information Security Services Division
Bureau Of Fiscal Service - Affiliate
04.2023 - Current
CEB
Huntington Bank
10.2022 - 03.2023
Waitress/Bartender
Wings, Etc
03.2022 - 12.2022
Substitute Teacher
Fairlawn Christian Academy
09.2021 - 05.2022
Classroom Aide, Teacher Assistant
Fairlawn Christian Academy
09.2019 - 05.2020
Patient Care Tech
Marietta Memorial Hospital
04.2017 - 06.2017
Server
Buffalo Wild Wings
04.2014 - 04.2017
Guest Relations
Ronald McDonald House
10.2011 - 04.2014
Guest Relations- Volunteer
Ronald McDonald House
08.2011 - 10.2011
Associate's Degree - communications
Washington State Community College, West Virginia University
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