Brie Portalatin
Riverview,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Mail Carrier
USPS
11.2016 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Restaurant Supervisor
Hilton Garden Inn Hotel
01.2014 - 10.2016
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Maintained accuracy of financial transactions, overseeing error-free processing of cash, check, and credit card transactions.
- Event and banquet supervision and quality control of food preparation
- Financial management of events and banquets
- Inventory management of non perishables and liquors
Education
Associate Of Applied Arts - General Studies
Hillsborough Community College
Tampa, FL06.2006
Skills
- Critical Thinking
- Complex Problem-Solving
- Customer Needs Assessments
- Customer Satisfaction
- Payment Transactions
- Operation Monitoring
- Product Inventories
- Order Fulfillment
- Training Junior Team Members
- Display Set Up and Arrangement
- Computer Operations
- Safety awareness
- Parcel delivery
- Weather Tolerance
- Package handling
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
Timeline
Mail Carrier
USPS
11.2016 - Current
Restaurant Supervisor
Hilton Garden Inn Hotel
01.2014 - 10.2016
Associate Of Applied Arts - General Studies
Hillsborough Community College
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