BRIEANA RUDDOCK

Checking patients into their appointments and checking patients out of their appointments (an extremely busy office, we see around 150 patients a day)

Scheduling specific and complicated appointment types for three different providers

Collecting copays and balances

Verifying insurances

Providing knowledge to patients regarding their insurance plan and how it works at our office.

Explaining office policies

Requesting insurance referrals when required

Answering phone calls and dealing with them appropriately based on the patient request

Handling outbound referrals to other specialists when needed

Triaging calls and scheduling urgent appointments when necessary

Inbound faxes

I also work in pre operative care before patients have cataract surgery. It is an office based surgery as Dr. Dean has an OR at our office location. The doctor will typically see around 25 patients. This part of the job consists of :

Putting patients in the proper dressing to go into the OR

Taking vitals

Administering medication (example: Valium) to calm patient nerves.

Reporting to the doctor when anything uncertain arises

Keeping things sterile based on my training and protocol

Responsibility of possessing the keys to the narcotics

Giving eye drops to patients

Going over post operative instructions

Discharging them from the office after their surgery

Answering patient questions before and after the procedure based on my training

Recording accurate and detailed documentation

• Working at the front desk we answered phones and scheduled patients appointments as needed based on certain symptoms. We registered new patients, verified insurances, and obtained insurance referrals for patients if needed. I checked patients into their appointments, collecting copays and balances, and checked them out, seeing about 40 patients per day. We obtained notes for the doctor to review and did filing, faxing, etc. I was also trained to do visual field tests. (PI and 242)

• I worked at the outpatient front desk. Checking patients in and out for their appointments, answering phones, registering new patients, and scheduling.