Brieanca McGowan
Killeen
Summary
Dynamic leader with proven expertise in sales monitoring and strategic thinking, honed as Assistant Manager at Cato Fashions. Excelled in boosting transaction accuracy and fostering customer loyalty through exceptional service. Skilled in Adobe Creative Suite, showcasing a blend of creative and analytical talents. Demonstrates exceptional team leadership and problem-solving abilities, driving operational excellence and customer satisfaction.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cato Fashions
11.2023 - 12.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
Shift Supervisor
Dairy Queen Grill & Chill
03.2021 - 09.2023
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Expo Runner
Buffalo Wild Wings
01.2019 - 03.2021
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Communicated food orders to chefs to execute priorities and special requests.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Delivered food orders from kitchen to customers' tables.
Shift Supervisor
Dunkin' Donuts
06.2016 - 09.2019
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Nacogdoches High School
Nacogdoches, TXSkills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Team leadership
- Strategic thinking
- Problem-solving
- Customer relations
- Closing oversight
Certification
TABC Certified
Timeline
Assistant Manager
Cato Fashions
11.2023 - 12.2024
Shift Supervisor
Dairy Queen Grill & Chill
03.2021 - 09.2023
Expo Runner
Buffalo Wild Wings
01.2019 - 03.2021
Shift Supervisor
Dunkin' Donuts
06.2016 - 09.2019
High School Diploma -
Nacogdoches High School
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