Brieanna Alspaugh
Saint Peters,MO
Summary
Dedicated and results-driven professional with experience in business development, customer service, and management. Skilled in customer relationship management (CRM), sales, and administrative support. Strong organizational and communication abilities, with a proven ability to manage service schedules, coordinate appointments, and enhance customer satisfaction. Currently pursuing a certification in Medical Billing and Coding, and Health Information, to expand expertise in healthcare administration. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Representative
All Star Dodge
Bridgeton, MO
06.2020 - 08.2024
- Handle incoming calls and schedule service appointments to optimize workflow
- Conduct follow-up calls to ensure customer satisfaction (CSI)
- Track customer surveys and feedback using Google Drive
- Manage service schedules and update the employee contact database
- Oversee the phone system and coordinate appointment reminders
- Contact customers regarding special order parts and missed appointments
- Develop and distribute a monthly newsletter to keep customers informed
Customer Service Representative
One Source Solutions
Bridgeton, MO
08.2019 - 06.2020
- Assisted customers with setting up appointments to transition their internet, phone, and TV services
- Addressed customer inquiries, concerns, and service-related issues
- Maintained a high level of customer satisfaction through effective communication
Assistant Manager
The Children's Place
Chesterfield, MO
03.2019 - 08.2019
- Managed store operations, ensuring merchandise was well-organized and presentable
- Oversaw employee task assignments and store cleanliness
- Supervised payroll processing and assisted with staff scheduling
Education
Certification in Medical Billing & Coding -
DeVry University
true07-2026
High School Diploma -
Francis Howell Union High School
Saint Charles, MO05.2015
Skills
- Leadership & Team Management
- Project Management
- Medical Billing & Health Information Management
- Microsoft Office Suite
- Customer Service & Relationship Management
- Business Development & Lead Generation
- CRM Software
- Sales & Cold Calling
- Google Docs & Drive
- Time Management & Organizational Skills
- Communication & Problem-Solving
Certification
Currently enrolled for Medical Billing Certification
References
References available upon request.
Timeline
Business Development Representative
All Star Dodge
06.2020 - 08.2024
Customer Service Representative
One Source Solutions
08.2019 - 06.2020
Assistant Manager
The Children's Place
03.2019 - 08.2019
Certification in Medical Billing & Coding -
DeVry University
High School Diploma -
Francis Howell Union High School