Brieanna Miller
Hollywood
Summary
Results-driven Assistant Manager experienced in team leadership and customer service. Spearheaded process improvements that enhanced operational efficiency and fostered collaborative work environments. Delivered exceptional support through strategic planning, conflict resolution, and effective staff training.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Publix
03.2022 - 06.2026
- Coordinated daily operations to streamline store management and improve customer service.
- Organized schedules and managed inventory levels to support daily operations.
- Supported team members with training on company policies and procedures to enhance performance.
- Addressed inquiries and resolved issues to enhance customer service experience.
- Collaborated on process improvements, ensuring adherence to quality standards in all tasks.
- Implemented new software tools for tracking employee performance and workflow efficiency.
- Led team meetings to communicate updates and address employee concerns.
Team Leader Manager/Customer Service Representative
Target
05.2020 - 02.2023
- Led team in achieving operational excellence through effective training and workflow optimization.
- Implemented process improvements that enhanced efficiency and reduced errors in daily operations.
- Coordinated staff schedules to ensure adequate coverage and maintain high service levels.
- Mentored team members, fostering a culture of collaboration and continuous improvement.
- Developed training programs that improved employee skills and increased overall productivity.
- Facilitated communication between departments to streamline operations and enhance customer satisfaction.
- Analyzed performance metrics to identify trends and drive strategic initiatives for growth.
- Managed inventory controls, ensuring accuracy and timely replenishment of stock levels.
Team Leader
Starbucks
Hollywood
03.2018 - 05.2022
- Collaborated with team members to ensure efficient food preparation and delivery.
- Prepared and served food in accordance with health and safety standards.
- Managed inventory and restocked supplies regularly.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained cleanliness of kitchen and dining areas throughout service hours.
- Assisted with inventory management and restocked supplies as needed.
- Operated kitchen equipment safely while adhering to operational procedures.
- Served meals to customers in a friendly and courteous manner.
Education
High School Diploma -
HOLLYWOOD HILLS HIGH SCHOOL
5400 Stirling Rd Hollywood Fl 33021Skills
- Staff management
- Team leadership
- Staff supervision
- Talent development
- Task delegation
- Customer service
- Customer relations
- Quality assurance
- Process improvement
- Decision-making
- Problem resolution
- Problem solving
- Time management
- Conflict resolution
- Workforce motivation
- Workforce motivation
Timeline
Assistant Manager
Publix
03.2022 - 06.2026
Team Leader Manager/Customer Service Representative
Target
05.2020 - 02.2023
Team Leader
Starbucks
03.2018 - 05.2022
High School Diploma -
HOLLYWOOD HILLS HIGH SCHOOL