Briel Hernandez
Odessa,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Advising position. Ready to help team achieve company goals. My goal is to obtain a long-term position where I can move up and be a valuable asset to the company.
Overview
7
7
years of professional experience
Work History
Assistant Service Manager
Sewell Cadillac Midland TX
08.2023 - Current
- Met with customers to discuss service needs and offer available solutions.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Service Advisor
Lithia Hyundai Of Odessa
04.2023 - 07.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Shift Supervisor
Starbucks
01.2017 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Education
GED -
Odessa College
Odessa, TX09.2018
Skills
- Service Planning
- Schedule Coordination
- Customer service focus
- Relationship building
- Team building expertise
- Organizational skills
Timeline
Assistant Service Manager
Sewell Cadillac Midland TX
08.2023 - Current
Service Advisor
Lithia Hyundai Of Odessa
04.2023 - 07.2023
Shift Supervisor
Starbucks
01.2017 - 03.2021
GED -
Odessa College
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