Versatile Community Manager with successful history of meeting occupancy and delinquency goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements.
Overview
9
9
years of professional experience
Work History
Community Manager
Quarterra
Sparks , NV
01.2023 - Current
Managed a 360-home lease up in Sparks, NV (Rowan).
Developed and implemented effective leasing strategies to maximize occupancy rates.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Resolved neighbor's complaints quickly and effectively while ensuring customer satisfaction.
Monitored market trends to ensure competitive pricing structures for homes under management.
Prepared monthly reports detailing financial performance, including Review Notes, Variance Notes and Executive Summaries.
Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Exercised direct supervision over property staff.
Community Manager
Quarterra
Milpitas, CA
03.2020 - 01.2023
Managed a stabilized 361-home community in Milpitas (Capitol 650).
Please see job tasks above (same company and experiences; transferred to Sparks, Nevada under the same company to manage a lease-up community).
Promoted to Community Manager from Assistant Community Manager in March of 2020 (was Assistant Community Manager from April 2018 to March 2020).
Assistant Community Manager
Quarterra
Milpitas , CA
04.2018 - 03.2020
Coordinated events for neighbors of the community.
Provided administrative support to the Community Manager as needed.
Ensured that all rent payments were collected on time by following up with delinquent neighbors.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Handled neighbor complaints and expedited maintenance requests.
Leasing Manager
Alliance Residential Management
Menlo Park, CA
06.2017 - 04.2018
Managed a three person leasing team at Anton Menlo, a 394-home community.
Drafted leases, collected rent payments, and maintained neighbor records.
Ensured compliance with all state and local laws regarding fair housing practices.
Coordinated move-in and move-out procedures including inspections and cleaning services.
Leasing Professional
Alliance Residential Management
Sunnyvale, CA
10.2016 - 06.2017
Was a leasing professional in a 156-home lease up at Naya Apartments. Transferred to Menlo Park for the lease-up above once this community stabilized.
Assisted prospective neighbors in locating available rental homes that met their criteria.
Created detailed records of all leasing activity including neighbor leases, renewals, move-ins and move-outs, rent increases.
Conducted regular inspections of homes for rent to ensure they are kept up in good condition.
Leasing Professional
LMC (now Quarterra)
Redwood City , CA
04.2016 - 09.2016
Was a leasing professional in a 196-home lease at Marston Apartments.
Please see the above experiences for Leasing Professional.
Community sold once stabilized in September 2016.
Leasing Professional
Carmel Partners
Mountain View, CA
02.2015 - 04.2016
Was a leasing professional for at The Village Apartments in Mountain View.
Please see above experiences for leasing professional.
Education
Bachelor of Arts - Economics
San Diego State University
San Diego, CA
06-2014
Skills
Leasing And Customer Service
Financial Budgeting And Reporting
Financial Planning
Leasing Strategy Development
Implementing Contracts
Effective Neighbor Communication
Staff Development
Affiliations
23 years playing volleyball (including college!). Involved with the Bay Area volleyball leagues.
Competed horse-back growing up.
Accomplishments
Nominated for Community Manager of the Year two years in a row at Quarterra.
Was accepted into the Women in Leadership group in 2023 for Quarterra.