Brielle Pitterson
Woodfield Country Club
Parkland,FL
1
Language
1
Certification
2027
years of professional experience
Spa Concierge coordinating guest relations, appointment scheduling, and service delivery in a luxury spa setting. Manages guest inquiries, resolves service issues, and supports smooth daily operations to keep the atmosphere calm and client-focused. Trains team members on equipment use and safety standards while reinforcing consistent service quality.
Work History
Spa Concierge
- Managed guest inquiries and appointment scheduling to enhance customer experience.
- Coordinated spa services and treatments, ensuring seamless operations and client satisfaction.
- Supervised team operations to ensure compliance with safety standards and company policies.
- Trained team members in equipment usage and maintenance procedures for optimal performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Woodfield Country Club - Boca Raton - Boca Raton, FL
Concierge
8 Months- Managed reservations and bookings through property management software efficiently.
- Improved efficiency by implementing digital systems for record-keeping tasks such as inventory tracking or sales reports.
- Coordinated scheduling of events and lessons to maximize facility utilization and customer engagement.
- Created eye-catching visual merchandising displays that showcased featured products or highlighted seasonal themes.
- Assisted with the design and execution of tennis programming for members, including clinics, social events, and competitive leagues.
- The Replay Club - Boynton Beach, FL
Youth Attendant
1 Year 7 Months- Coordinated recreational activities that encouraged physical fitness, teamwork, and sportsmanship among youths.
- Mentored new staff members by providing guidance on best practices for working with young people in diverse settings successfully navigating challenging situations that arose during programming hours.
- Organized special events to provide enrichment opportunities outside of the regular program offerings.
- Enhanced youth engagement by incorporating creative activities and age-appropriate games into daily routines.
- The Boca Raton Resort and Club - Boca Raton, FL
Education
Bachelor of Hospitality and Tourism Management Business Management
- Awarded ServSafe certificate for Culinary Arts
- Duckwitz Scholarship Recipient
- GPA: 3.8
Skills
Customer service expertise
Strategic planning
Project planning
Organizational skills
Multitasking Abilities
Staff training and development
Certification
- ServSafe Culinary Certified
- CPR, First Aid, and AED Certified
Languages
Spanish
Professional Working
Education
Duckwitz Scholarship Recipient
Timeline
Concierge
The Replay Club
12.2024 - 08.2025Read More
Youth Attendant
The Boca Raton Resort and Club
05.2023 - 12.2024Read More
Spa Concierge
Woodfield Country Club
08 2025 - CurrentRead More
Florida Atlantic University
Bachelor of Hospitality and Tourism Management Business Management
Read More