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Brien Graham
Peer Specialist
Rochester,NY
Summary
Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Im a newly trained Peer Support Specialist seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills of people needs and support during difficult times.
Overview
9
9
years of professional experience
6
6
Certification
Work History
Tow Truck Operator
Griffs Automotive & Towing
Rochester, NY
12.2017 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Obtained customer signatures to complete and process paperwork.
Tow Truck Operator
Towbuster Towing
Rochester, NY
03.2015 - 11.2017
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
OTR Commercial Truck Driver
N.F Godfrey Enterprise Inc
Atlanta, GA
05.2013 - 03.2015
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Communicated with company dispatchers to alert of any issues or delays.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Transported freight.
Education
No Degree - Liberal Arts And General Studies
Langston University
Langston, OKNew York Certified Peer Specialist - Mental Health Counseling
Academy of Peer Service
02.2022
High School Diploma -
Rush-Henrietta Senior High School
Henrietta, NY06.1994
Skills
- Time Management
- Problem Anticipation and Resolution
- Critical Thinking
- Resource Planning
- Fast Reaction Time
- Recovering vehicles
- AAA experience
Certification
- NYBCPS - New York Board Certified Peer Specialist
Timeline
Tow Truck Operator
Griffs Automotive & Towing
12.2017 - Current
Tow Truck Operator
Towbuster Towing
03.2015 - 11.2017
OTR Commercial Truck Driver
N.F Godfrey Enterprise Inc
05.2013 - 03.2015
No Degree - Liberal Arts And General Studies
Langston University
New York Certified Peer Specialist - Mental Health Counseling
Academy of Peer Service
High School Diploma -
Rush-Henrietta Senior High School
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