Darnell Simmons
Mechanicsville,VA
Summary
Dedicated Towing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Tow Truck Operator
Robinson's Towing And Recovery
Mechanicsville, Virginia
10.2020 - 11.2021
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Fastened chains, straps, covers and binders to secure load during transit.
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Invoiced, collected monies due and settled accounts with shippers each day.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Communicated with customers and businesses to ensure vehicles were picked up and delivered to correct destinations
Tow Truck Operator
Fletchers Towing
Richmond, VA
09.2019 - 10.2020
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Fastened chains, straps, covers and binders to secure load during transit.
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Invoiced, collected monies due and settled accounts with shippers each day.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Tow Truck Operator
Shanks Towing
Fredericksburg, VA
10.2016 - 08.2019
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Fastened chains, straps, covers and binders to secure load during transit.
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Invoiced, collected monies due and settled accounts with shippers each day.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Tow Truck Operator
Glen Allen Towing And Recovery
Glen Allen, VA
04.2012 - 09.2016
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Fastened chains, straps, covers and binders to secure load during transit.
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Invoiced, collected monies due and settled accounts with shippers each day.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Tow Truck Operator
Fletchers Towing
Richmond, VA
05.2009 - 04.2012
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Fastened chains, straps, covers and binders to secure load during transit.
- Recovered vehicles, completed private tows and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Invoiced, collected monies due and settled accounts with shippers each day.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Shift Manager
Sheetz
Mechanicsville, VA
01.2008 - 04.2009
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Infantry (11C)
United States Army
Columbus, GA
07.2006 - 05.2007
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained in use of tear gas, passive ordnance and explosives.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Led fire teams during battle drills and training exercises.
Skills
- Forklift Operation
- Time Management
- Weight Documentation
- Critical Thinking
- Fast Reaction Time
- Good Depth Perception
- Word Processing
Timeline
Tow Truck Operator
Robinson's Towing And Recovery
10.2020 - 11.2021
Tow Truck Operator
Fletchers Towing
09.2019 - 10.2020
Tow Truck Operator
Shanks Towing
10.2016 - 08.2019
Tow Truck Operator
Glen Allen Towing And Recovery
04.2012 - 09.2016
Tow Truck Operator
Fletchers Towing
05.2009 - 04.2012
Shift Manager
Sheetz
01.2008 - 04.2009
Infantry (11C)
United States Army
07.2006 - 05.2007