Brienna Graham
Dallas,GA
Summary
Hardworking Hairstylist bringing 3 years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Hairstylist
Self Employed
Dallas, GA
03.2021 - Current
- Organized sales area and work station to showcase products and boost sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Styled hair, makeup and nails for customers for special events and occasions.
Customer Service Representative
GNR Garage Doors
Dallas, GA
01.2020 - 02.2021
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Answered constant flow of customer calls with minimal wait times.
Caretaker
West Georgia Children's Academy
Hiram, GA
03.2016 - 12.2019
- Provided extended education through lessons and activities.
- Supervised children
- Maintained a clean, safe, and friendly environment for children of varying ages.
Customer Satisfaction Representative
Carmike Cinemas
Hiram, GA
03.2015 - 04.2016
- Maintained a clean, welcoming environment.
- Assisted customers with their purchases, and made them aware of our other products and deals.
Education
Master of Arts - Cosmetology
Chattahoochee Technical College
Marietta, GA12.2020
High School Diploma -
Paulding County High School
Dallas, GA05.2016
Skills
- Customer Consultations
- Sales Expertise
- Work Station Cleaning
- Outstanding Customer Service
- Workflow Efficiency
- Accounting and Billing
- Outstanding Client Retention
- Health Code Compliance
- POS Terminal Operation
- Cash Register Operations
- Detail-Orientated
- Collaborates Well with Others
- Client Requirements
- Willing to Learn
Timeline
Hairstylist
Self Employed
03.2021 - Current
Customer Service Representative
GNR Garage Doors
01.2020 - 02.2021
Caretaker
West Georgia Children's Academy
03.2016 - 12.2019
Customer Satisfaction Representative
Carmike Cinemas
03.2015 - 04.2016
Master of Arts - Cosmetology
Chattahoochee Technical College
High School Diploma -
Paulding County High School