Brietny Vega
Arlington,TX
Summary
Accomplished Operations Director at Chick-fil-A, adept in strategic business growth and fostering high-performance teams. Leveraged expertise in Operations Management and Coaching to drive revenue increases and enhance workforce morale. Excelled in implementing cost-control measures and innovative training programs, significantly improving service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Food and Beverage Manager
Target
Irving, TX
05.2024 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Operations Director
Chick-fil-A
Philadelphia, PA
05.2020 - 05.2024
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Led, supervised and provided strategic direction for workforce of [15] employees.
- Collaborated with executives to develop and execute strategic business plans.
- Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
- Coordinated logistics planning efforts to ensure timely delivery of products while minimizing transportation expenses.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
Culinary Professional
Olive Garden Restaurant
Philadelphia, PA
04.2019 - 05.2020
- Developed innovative menu items for special events, resulting in increased restaurant bookings and positive feedback from guests.
- Elevated guest experience by consistently providing high-quality dishes that met or exceeded expectations.
- Incorporated dietary restrictions into menu planning effectively catering to guests with varying needs while maintaining a high level of customer satisfaction.
- Promoted teamwork and collaboration within the kitchen staff leading to improved morale, increased efficiency, and higher quality outcomes.
- Coordinated large-scale catering events ensuring seamless delivery of exceptional cuisine for corporate functions, weddings, and private affairs.
- Implemented sustainable practices in the kitchen such as composting food waste, reducing the environmental impact of restaurant operations.
- Increased kitchen efficiency by implementing standardized recipes and portion sizes, leading to reduced food costs and consistent dish quality.
- Maintained strict adherence to food safety regulations, resulting in an exceptional record of passing health inspections.
- Collaborated with kitchen staff to maintain efficient workflows, reducing food preparation time and waste.
Receptionist
Providence Center
Philadelphia, PA
08.2018 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Education
High School Diploma -
Kensington High School
Philadelphia, PASkills
Food and Beverage Operations
Cost Control
Menu development
Wine pairing
Labor Management
Sanitation Standards
Operations Oversight
Ordering Supplies
Training and Onboarding
Inventory Management
Operations Management
ServeSafe Manager
Coaching and Mentoring
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Food and Beverage Manager
Target
05.2024 - Current
Operations Director
Chick-fil-A
05.2020 - 05.2024
Culinary Professional
Olive Garden Restaurant
04.2019 - 05.2020
Receptionist
Providence Center
08.2018 - 03.2019
High School Diploma -
Kensington High School