Brigette Cofield
Chicago,IL
Summary
Healthcare Operations Specialist with 7+ years of experience in client relationship management, compliance, and data-driven decision-making. Expertise in optimizing revenue cycles, contract management, and process improvement. Proven ability to lead cross-functional teams, drive strategic initiatives, and enhance client satisfaction through robust reporting and analysis.
Overview
10
10
years of professional experience
Work History
Healthcare Compliance Specialist
Stericycle Inc.
04.2022 - Current
- Serve as a key liaison between business partners and hospital staff, providing consultative services on regulatory compliance and process efficiency.
- Analyze patient outcomes, quality metrics, and operational data, delivering actionable insights to senior leadership to improve care and business performance.
- Drive process improvement initiatives and oversee contract compliance, ensuring alignment with regulatory guidelines and organizational standards.
- Lead client satisfaction reporting, identifying trends and driving corrective actions for enhanced program outcomes.
- Train and onboard healthcare professionals, ensuring adherence to best practices and industry standards.
Patient Service Representative
Northwestern Memorial Hospital
03.2019 - 04.2022
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient appointments and billing processes using office management software, improving patient flow and service accuracy.
- Collaborated with insurance companies and clinical staff to resolve billing discrepancies, improving revenue cycle efficiency.
- Acted as a primary contact for patients, addressing concerns and providing clear communication of medical procedures and financial obligations.
Patient Care Technician
Northwestern Memorial Hospital
02.2017 - 03.2019
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assisted with daily patient activities and care, ensuring adherence to medical plans and elevating patient satisfaction.
Patient Care Technician
Rush University Medical Center, RUMC
01.2016 - 02.2017
- Monitored patient behavior and maintained accurate documentation, supporting healthcare and patient management.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Collaborated with clinical staff to implement treatment plans, advocating for patient needs to improve outcomes.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Certified Nursing Assistant
Symphony of Lincoln Park
01.2015 - 01.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Delivered patient care during high-volume periods, ensuring timely service and supporting clinical staff.
Education
Masters Of Public Administration - Public Administration
Keller Graduate School of Management
06.2024
Bachelor In Technical Management - Healthcare Administration
DeVry University
07.2021
Associate In Applied Science -
City Colleges of Chicago
Chicago, IL07.2017
High School Diploma -
Hyde Park Career Academy
06.2008
Skills
- Medical Billing & Terminology
- Revenue Cycle Management
- Regulatory Compliance
- Client Relationship Management
- Data Analysis & Reporting
- Process Improvement
- KPI Monitoring
- Strategic Communication
- Cross-functional Collaboration
- Contract Management
- Project Execution
- Training & Enablement
- Leadership & Mentorship
Timeline
Healthcare Compliance Specialist
Stericycle Inc.
04.2022 - Current
Patient Service Representative
Northwestern Memorial Hospital
03.2019 - 04.2022
Patient Care Technician
Northwestern Memorial Hospital
02.2017 - 03.2019
Patient Care Technician
Rush University Medical Center, RUMC
01.2016 - 02.2017
Certified Nursing Assistant
Symphony of Lincoln Park
01.2015 - 01.2016
Masters Of Public Administration - Public Administration
Keller Graduate School of Management
Bachelor In Technical Management - Healthcare Administration
DeVry University
Associate In Applied Science -
City Colleges of Chicago
High School Diploma -
Hyde Park Career Academy