Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Brigette Lauck

Gahanna,OH

Summary

Proven to enhance customer satisfaction and boost sales, my tenure at American Eagle Outfitters, Inc showcased my adeptness in guest relations and effective time management. Leveraging customer service excellence and POS software proficiency, I consistently exceeded performance goals through strategic collaboration and adaptability. Driven with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host

Chuy’s
09.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Sales Associate

Kendra Scott
02.2024 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Brand Ambassador

American Eagle Outfitters, Inc
05.2022 - 12.2023
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Education

Adv. Cosmetology -

Ohio State School of Cosmetology
Canal Winchester, OH
10.2024

High School Diploma -

Great Rivers Connections Academy
06.2023

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Adaptable to change
  • POS Software
  • Detail Oriented
  • Guest Relations
  • Up-selling techniques

Certification

Redken color, henna, keratin complex, lash enhancement, lash extensions, lash/brow tint, nail art, nail wraps, sculptured nails, special affects makeup, lash lift, brow lamination, specialized braiding techniques, sugaring, body treatment, cnd shellac, specialized waxing, aromatherapy, chemical peel, Dermaplaning, hair additions

Timeline

Host

Chuy’s
09.2024 - Current

Sales Associate

Kendra Scott
02.2024 - 07.2024

Brand Ambassador

American Eagle Outfitters, Inc
05.2022 - 12.2023

Adv. Cosmetology -

Ohio State School of Cosmetology

High School Diploma -

Great Rivers Connections Academy

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Brigette Lauck