Brigette Ortega
South Lake Tahoe,CA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Lucky Bever. Proven ability to enhance guest engagement and optimize operations as a Floor Lead at Tahoe Green. Adept in cash handling and training team members, consistently achieving high standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Server
Lucky Bever
Stateline, NV
05.2018 - 07.2025
- Provided exceptional customer service in fast-paced dining environment.
- Coordinated food and beverage orders to ensure timely delivery.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to accurately fulfill customer requests.
- Engaged with guests to enhance their overall dining experience.
- Processed payments efficiently using point-of-sale system.
- Demonstrated adaptability by handling diverse customer needs promptly.
- Contributed to team success by supporting coworkers during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Floor Lead
Tahoe Green
South Lake Tahoe
09.2020 - 06.2023
- Supervised daily operations to ensure compliance with safety protocols and quality standards.
- Trained and mentored team members on effective workflow practices and operational procedures.
- Coordinated inventory management, optimizing stock levels and minimizing waste through strategic planning.
- Implemented process improvements that enhanced efficiency and reduced downtime in production workflows.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
- Assisted in hiring new staff members, participating in interviews and providing input on candidate selection decisions.
Education
Associate of Science - Kinesiology
Lake Tahoe Community College
South Lake Tahoe, CA06-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Sales techniques
Timeline
Floor Lead
Tahoe Green
09.2020 - 06.2023
Server
Lucky Bever
05.2018 - 07.2025
Associate of Science - Kinesiology
Lake Tahoe Community College