Hi, I’m
Brijen Patel
Irving,TX
Summary
Customer-oriented general manager with a proven track record at Days Inn By Wyndham, excelling in customer service and employee training. Spearheaded successful marketing campaigns and enhanced operational efficiency, resulting in improved guest satisfaction. Expertise in hospitality service and safety procedures, driving team performance and fostering a culture of excellence.
Overview
11
years of professional experience
Work History
Days Inn By WyndhamLittle Rock, AR.
General Manager
07.2018 - 04.2025
Job overview
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Maintained high standards of quality control, hygiene, health and safety.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
Centennial BankLittle Rock, AR.
Customer Service Representative
01.2022 - 12.2023
Job overview
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Continuously updated knowledge about banking products, services, policies and regulations.
Best Western HotelLittle Rock, AR.
Assistant Manager
07.2014 - 07.2018
Job overview
- Assisted in training new front desk clerks on proper procedures and protocols.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Assisted guests with check-in and check-out procedures as needed.
- Assisted with room reservations, changes and cancellations.
Education
University of Central ArkansasConway, AR
Bachelor of Science from Computer Science
12-2020
University of Central ArkansasConway, AR
Associate of Arts from Business Administration
07-2017
Skills
- Customer service
- Employee training
- Time management
- Problem solving
- Hospitality service expertise
- Safety procedures
Languages
English
Native/ Bilingual
Hindi
Full Professional
Gujarati
Native/ Bilingual
Timeline
Customer Service Representative
Centennial Bank
01.2022 - 12.2023
General Manager
Days Inn By Wyndham
07.2018 - 04.2025
Assistant Manager
Best Western Hotel
07.2014 - 07.2018
University of Central Arkansas
Bachelor of Science from Computer Science
University of Central Arkansas
Associate of Arts from Business Administration
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