Hi, I’m
Briley Thompson
Mission Viejo,CA
Summary
Passionate about the medical field, eager to embark on a career in phlebotomy as a stepping stone for future growth. Strong background in delivering exceptional customer service. Adaptable and flexible, thrives in new environments, making a valuable asset to any team.
Overview
7
years of professional experience
Work History
Della Infotech
Sales Representative
02.2024 - 01.2025
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Hubs Pub and Grill
Server
01.2021 - 02.2023
Job overview
- Serving Food, Adapting to the Environment and Surroundings, Customer Service, and Mathematics
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
C-Barn
Assistant Manager
12.2019 - 12.2020
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Domino's
Customer Service Representative
08.2017 - 12.2018
Job overview
- Customer Service- Taking Calls and Orders, Working Drive-Thru
- Helping Drivers with Delivery, Organization, and Team Work
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Career StepLehi, UT
Certified Phlebotomy Technician from Phlebotomy
Farmington, MO Senior High SchoolFarmington, MO
High School Diploma/GED
03.2018
Skills
- Customer relationship building
- Interpersonal communication skills
- Sales development
- Complex Problem-solving
- Work ethic and integrity
- Patience and empathy
Timeline
Sales Representative
Della Infotech
02.2024 - 01.2025
Server
Hubs Pub and Grill
01.2021 - 02.2023
Assistant Manager
C-Barn
12.2019 - 12.2020
Customer Service Representative
Domino's
08.2017 - 12.2018
Farmington, MO Senior High School
High School Diploma/GED
Career Step
Certified Phlebotomy Technician from Phlebotomy
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